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March 16, 2019

P: Desktop: Syncing Issues when Originals are stored on a NAS

  • March 16, 2019
  • 127 replies
  • 4504 views

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

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127 replies

Rikk Flohr_Photography
Community Manager
November 9, 2019
You can check the status of issues at the top of the page. This one is still "In-Progress". When fixed, it will say solved. We are continuing to investigate this issue. Thank you for your continued patience. 
Rikk Flohr: Adobe Photography Org
Known Participant
November 9, 2019
I quickly checked it, and it seems to persist.
Known Participant
November 9, 2019
Quick question: Is the recent update of LR supposed to fix the issue? I didn't try to move to the NAS yet.
Rikk Flohr_Photography
Community Manager
October 16, 2019
Current status on this issue:

At Adobe we are currently unable to reproduce this problem in house with our NAS connected devices. In order to attempt to identify and fix the issue we would need a few persons experiencing the issue to do the following:
  1. Contact me via Email indicating your willingness
  2. Install a Config.lua file on your system.
  3. Encounter the problem
  4. Send us the requested log file
  5. Provide NAS Model/Description
  6. Provide Total Storage of NAS
  7. Provide Total Free Space on the NAS
If you are willing and able to do this, contact me at (email removed)
Rikk Flohr: Adobe Photography Org
Participant
October 16, 2019
I disconnected my NAS and reconnected it using the address `smb://diskstation/Photos` (where the `diskstation` hostname resolves to the same IP address as before) and when I relaunched LRCC it showed me the red bar across the top that says "/Volumes/Photos is disconnected. Please reconnect to finish syncing", even though that path exists and was mounted, albeit via a subtly different address.

I was trying a few different things to trick LRCC into accepting the "new" way of mounting the same NAS drive and eventually realised I should reset my preferences. After I did that it quickly scanned for the ~17k photos I have backed up to my NAS but had some sort of error. One option, though, was to 'forget path' or 'forget drive' which I did, and the error message in the red bar is now gone when I have /Volumes/Photos mounted via `smb://diskstation/Photos`, but I'm still seeing the same behaviour as in my original post.

I'm tempted to delete both the 'Managed Catalog.*' files within my `Lightroom Library.lrlibrary` bundle, as well as the `/Volumes/Photos/Lightroom CC` path and start the backup process again to see if that helps, because I'm running out of other ideas.

Rikk Flohr_Photography
Community Manager
October 15, 2019
James, 

I am wondering if you mount your NAS by "Shared volume name" rather than by IP address if you see any difference?
Rikk Flohr: Adobe Photography Org
Participant
October 15, 2019
Hi Rikk, the SMB URL I'm using it smb://192.168.1.5/Photos

I'll email my diagnostic log to you now, thanks.
Known Participant
October 14, 2019
72246 photos
~640 GB
Known Participant
October 14, 2019
I have the same (or similar) issue – I decided to move my ~70.000 originals from my Macs internal disk to a Synology NAS, and Lightroom started to move the originals there. This became slower and slower, and after three days I had to interrupt this by pressing the "stop until next run" button (don't know the English button text, translating from German). 

Now, whenever I start Lightroom, It first checks the photo indices, then it starts to check fotos - right now it says "Foto wird geprüft 120 von 32695" – but it seems to have stalled. Sometimes it stalls earlier, sometimes later. In any case, I will never see it reach the final count. 

What can I do to provide more debugging info?

Rikk Flohr_Photography
Community Manager
October 14, 2019

Can you share a screenshot of your complete mounting link? "smb...." Send to email expired
Thanks

Rikk Flohr: Adobe Photography Org