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Participating Frequently
October 28, 2020

P: Desktop: Unable to connect to the network.

  • October 28, 2020
  • 56 replies
  • 3010 views

After upgrading to Lightroom Desktop 4.0 (Cloud), all my synced folders are gone. Online version and iOS app versions are both working normally, so why is the Desktop cloud version failing to sync?

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56 replies

Participating Frequently
November 2, 2020

The following screen shot probably will help you understand. Other than what this dialog indicates in plain language, I don't understand why it's happening. Remember, as I mentioned previously, my other cloud related apps sync to my folders in Adobe cloud with any issues whatsoever.

Participating Frequently
November 2, 2020

You asked if Lightroom Classic syncing with the Adobe Cloud infrastructure was paused, which I answered. Yes, syncing is happening, albeit but very slowly. THIS is also an issue as it's indicates it's currently syncing anywhere from 70 to 80 photographs, but it never completes the syncing process.

As I said earlier regarding the nature of my original post, to be specific, Lightroom (Desktop Online) for Mac OS does not sync with any of the folders marked as "Sync with Lightroom CC".

However, Lightroom for iOS on both my iPhone and iPad function as expected.

So, to clearly reiterate, the Mac OS version of Lightroom (Desktop Online) does not sync with Adobe Cloud and therefore no synced folders from Lightroom Classic are displayed in Lightroom (Desktop Online). And yes, I am signed into my Adobe acct through the Lightroom (Desktop Online) application. This issue DOES NOT occur with the iOS versions of Lightroom.

AND...

Lightroom Classic syncing to Adobe Cloud NEVER completes.

AND...

No, I do not have broadband or internet issues, nor is my network connection navigating to the internet via a proxy.

Rikk Flohr_Photography
Community Manager
Community Manager
November 2, 2020

I am not understanding - is it not working or is it working slowly?

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 30, 2020

@Rikk Yes, always the same ID and syncing was never paused. Although syncing is extraordinarily slow these days.

Rikk Flohr_Photography
Community Manager
Community Manager
October 29, 2020

Verify that:

1. The ID you are using to log in to Mobile and Web is the same ID as you are using for Lightroom Desktop.

2. Make sure you do not have syncing paused (Cloud icon)

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 28, 2020

System Info:

Lightroom version: 4.0 X64 [ 20201007-0818-b2c04b4 ] (Oct  7 2020)
NGL Version: 1.20.0.6
WF Version: 3.0.1 e2e396b
Operating system: macOS
OS Version: 10.15 [6]
Application architecture: x64
Computer model: iMac19,1 / Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz
Logical processor count: 6
Processor speed: 3.7 GHz
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 938.1 MB (1.4%)
Virtual memory used by Lightroom: 3,024.5 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 32767MB (0%)
Camera Raw real memory: 0MB / 65536MB (0%)
Displays: 1) 5120x2880, 2) 5120x2880

Graphics Processor Info: Metal: AMD Radeon Pro 580X - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/paulporter/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/paulporter/Pictures/Lightroom Library.lrlibrary