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marcomartins
marcomartins
Known Participant
August 13, 2018

P: Edits disappear on iOS

  • August 13, 2018
  • 20 replies
  • 250 views

This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!

    This topic has been closed for replies.

    20 replies

    F
    FeedbackCommunityMember
    Inspiring
    February 15, 2019
    I have same problem, just noticed that most of my two weeks editing work is gone:(. Any news?
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 9, 2018
    Marco, we've identified a bug in this area and are working on a fix. Thank you for your help.
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    September 1, 2018
    You'r welcome. 
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 31, 2018
    Thanks for checking. For now, that will be the work-around until we can get the issue fixed. Thanks for the repeatable steps!
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 30, 2018
    in that case, yes
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 30, 2018
    Marco,

    If you: 

    - open a photo
    - edit it (light push the exposure up to maximum)
    - click on share and send it to someone 
    ** move to another image in the same album **
    - close the app
    - If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
    - reopen the app

    Are your edits intact? 
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 30, 2018
    Don't think I need a video to explain it, but if you can't reproduce just let me know. The steps are easy:
    - open a photo
    - edit it (light push the exposure up to maximum)
    - click on share and send it to someone
    - as soon as the send window close, close the app
    - If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
    - reopen the app
    - edits are not there
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 30, 2018
    I'll try to reproduce and let you know
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 29, 2018
    Thank you for your patience Marco, I have heard back from the engineer who reviewed your log file and we are still unable to reproduce this issue. 

    Since we can not reproduce it, we are wondering if you still can? And, if you can, is it possible to record a video and share it with us showing the process and when the missing edits occur?
    Rikk Flohr: Adobe Photography Org
    marcomartins
    marcomartinsAuthor
    Known Participant
    August 29, 2018
    Still waiting for a clarification
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