Participant

P: Generate Remove/AI Selections fail during export

Forum|Forum|1 year ago
June 25, 2024
56 replies
8224 views

Since the new update in Lightroom (8.31), when I export an image, items I've removed with generate remove do not apear in the exported image.

Windows

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C

carpcarpcarp

Participating Frequently

I am working with Lightroom CC on a 2023 Macbook M3 Pro, running Sonoma 14.3. My Lightroom is up to date, running Version 8.3.1. I am experiencing a problem where my photos do not export with their healing brush edits.

After I am finished editing my raw photos, I batch export them to JPG. The exported JPG photos show the proper lighting edits, but not the healing brush edits. This bug does not occur to the same picture every time; when I re-export the exact same batch of photos (without changing any settings), random photos will export without their healing brush edits.

Additionally, when I export a photo individually, it exports fine without any error, and has its proper healing brush edits. The problem only occurs when I batch export more than a few photos at a time.

The preview of the photos in gallery view show up with their proper healing brush edits. All pictures are showed as updated and synced. There is also a reddit post posted 14 days ago describing my exact issue.

Please help -- this problem is driving me crazy, and I have tried everything to fix it!

Julie k

Community Manager

Thank you for reporting this. We've filed a bug and are investigating. Can you tell us how much RAM your machine has? My theory is that it may be memory related.

E

Estiven38117091li6c

Participant

Buenas, desde que actualice a la version más reciente tengo un problema al momento de exportar fotos que les hice alguna correción con la herramienta quitar. El problema es que no exportan con las correciones que les hice a la foto, se exporta como si no hubiera hecho alguna correcion. No se si a alguien mas le pase lo mismo.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Rikk Flohr_Photography

Community Manager

@marcella_5983
@Astonishing_Galaxy5E33

Can you post a screenshot of your Export Dialog as it is configured during the Export failure in this thread for review?

Rikk Flohr: Adobe Photography Org

A

Astonishing_Galaxy5E33

Participating Frequently

Sorry: wie geht das/wo finde ich das Dialogfeld

A

Astonishing_Galaxy5E33

Participating Frequently

Hallo,

ich habe eine Serie Bilder bearbeitet und alle mit Haut-Retusche.

Nachdem ich sie exportiert habe, ist aber bei einigen Bildern die Haut-Retusche nicht vorhanden!

Wie kann das sein? Ich habe schon alles durchgeschaut - im Editor ist alles zu sehen - habe nochmal die KI-Einstellungen neu geladen - aber das behebt das Problem nicht.

Kann jemand helfen?

LG

Rikk Flohr_Photography

Community Manager

Please go to Help>System Info… and provide us with your software's installed version number.

Rikk Flohr: Adobe Photography Org

A

Astonishing_Galaxy5E33

Participating Frequently

Lightroom-Version: 8.3.1 arm64 [ 20250505-2344-4fb7147 ] (May 5 2025)
NGL-Version: 1.41.0.11
WF-Version: 7.3 5f6f02e
VF-Version: 1.0.154
HIL-Version: 40501
CAI-Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH-Version: 5.2

Betriebssystem: macOS
Betriebssystemversion: macOS 15.4.1 (24E263)
Anwendungsarchitektur: arm64
Computermodell: Mac16,7 / Apple M4 Pro
Anzahl logischer Prozessoren: 14
Für Lightroom verfügbarer phys. Speicher: 24.576,0 MB
Von Lightroom verwendeter phys. Speicher: 3.738,0 MB (15,2%)
Von Lightroom verwendeter Peak-Speicher: 4.380,0 MB
Cache-Speichergröße: 2.748,9 MB

Interne Camera Raw-Version: 17.3.1 [ 2227 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 8
Camera Raw SIMD-Optimierung: Neon
Virtueller Speicher in Camera Raw: 224MB / 10240MB (2%)

Anzeige: 3456x2234

Informationen zum Grafikprozessor: Metal: Apple M4 Pro
Grafikprozessordaten: geladen: Ja, unterstützt: Ja, Computing: Ja, Init.: I4_GPU4, Hardware: success, Software: success, al: Ja, dl: Nein
Medienfähigkeit des Betriebssystems: true

puguhlanggeng

Participating Frequently

Me too, I only realized it after I had already sent the files to my clients. I'm really embarrassed because I delivered photos that were not supposed to be included, messy and bad ones. I've sent a complaint via email, but I haven't received any response yet.

Rikk Flohr_Photography

Community Manager

@puguhlanggeng Please go to Help>System Info… and provide us with your software's installed version number.

Rikk Flohr: Adobe Photography Org

puguhlanggeng

Participating Frequently

hi, here it is

Lightroom version: 8.3.1 x64 [ 20250505-2344-4fb7147 ] (May 5 2025)
NGL Version: 1.41.0.11
WF Version: 7.3 5f6f02e
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd. MS-7E02 / 12th Gen Intel(R) Core(TM) i5-12400F
Logical processor count: 12
Processor speed: 2.4 GHz
Real memory available to Lightroom: 16223.3 MB
Real memory used by Lightroom: 1593.7 MB (9.8%)
Virtual memory used by Lightroom: 2689.4 MB
Memory cache size: 397.4 MB

Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 221MB / 6063MB (3%)
Camera Raw real memory: 355MB / 16223MB (2%)

Display: 2560x1440
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 3060 (32.0.15.6636) - 12 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

S

sezaaru

Participant

Hi there.

I've been using lightroom to edit our vacation pictures. The AI remove is super duper great for casual users like me but I noticed that when I export my pictures (multiple pictures in one go), some of the exported (usually one or two out of all pictures), the edited part (specifically AI remove edits spots) are not being processed. I have to review all exported photos just to be sure the pictures are just what I wanted.

I wonder if Im the only one experiencing this.

All original files are iphone pictures in HEIC to be exported to jpg.

Windows 11

Lightroom 8.3

Intel i7 14650HX 16GB

Nvidia 4060 8GB

R

ryan.yoe

Participant

I'm in the same boat as you. I've had a good amount of photos being exported without the edits I've made via the AI removal feature. Still unsure of what's causing it, but it's aggravating. Maybe it has to do with the constant need of having to update the AI settings for certain photos? I'm unsure.

A

Ashley38252521fsv4

Participant

After uploading my photos onto LR, I am receiving the "update AI settings" and when I try it

says "something went wrong" I can't access any of the AI editing after updating the app and restarting my computer.

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

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