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Rikk Flohr_Photography
Community Manager
October 15, 2018

P: I do not see my People view populated

  • October 15, 2018
  • 152 replies
  • 2628 views

This is the thread where we are tracking People views don't show any persons issues. 

This topic has been closed for replies.

152 replies

Known Participant
November 5, 2018
Who wrote this "official response"?  It is the worst output from a clueless PR department I have read in many years.
Adobe needs to come clean and acknowledge the problem, give an estimated time for the fix, and/or pull the feature and don't release it again until the existing cloud library of photos has already been indexed.
This isn't a life-critical problem, so why stonewall?  Lives are not being lost because this feature is massively broken, only Adobe's ego.
Why not be more open and just admin the screw-up and move forward with reasonable timeframes and plans to fix.
Franck Payen
Inspiring
November 5, 2018
I have 87 Gb out of 100Gb (CCi account)
Inspiring
November 4, 2018
I agree with you. In my opinion it was necessary first of all to index all libraries and then to release face recognition to the public.
Known Participant
November 4, 2018
Does anybody have this working?  I have been waiting weeks and still zero photos.

Tech support tells me nothing except that it is a server/cloud process and I need to give it time.

They can't tell me how long or anything useful.

This looks like a major Adobe screw-up.  Why is there not more information or acknowledgement of this problem with at least some communications?
Even if they have to pull back and launch again this later in the year, they should just say it and get this over with!
Participating Frequently
November 3, 2018
@8510810: Have emailed you my Adobe ID so would appreciate it if you could let me know when indexing is expected to complete on my account. 

I've also updated to v2.0.2 with still no faces detected yet.
Inspiring
November 3, 2018
I have 14 people in my people view a bunch of crap disabled as they are not faces, but I have way more faces in an album that should be index but are not! how can we fix this ? I only have 9k photos..........
Inspiring
November 3, 2018
Hi Rikk,
My account looks indexed, but it is quite difficult to state the exact percentage as there is no way to determine it. The face recognition is a feature that can be enhanced, but for now it seems to work. Thanks for help! M.
Rikk Flohr_Photography
Community Manager
November 2, 2018
How is it looking today, Marco?
Rikk Flohr: Adobe Photography Org
Inspiring
November 1, 2018
Only a small subset of my images have faces detected and nothing has changed for two weeks.

600 GB in 65,000 images
Inspiring
November 1, 2018
I also see nothing in People view. I have 94GB and 21180 images. No idea how long I've been waiting as I've only just discovered this feature 🙂