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Rikk Flohr_Photography
Community Manager
October 15, 2018

P: I do not see my People view populated

  • October 15, 2018
  • 152 replies
  • 2628 views

This is the thread where we are tracking People views don't show any persons issues. 

This topic has been closed for replies.

152 replies

Inspiring
October 31, 2018
Hi Rikk,

as Ben from Adobe wrote to me 3 hours ago (you are in CC) my account is not indexed fully, as I suggested four days ago.

It is a problem affecting some other people as well, so I think that this is the right place to account for the problem, as other people here can benefit from this info. I provided the necessary info directly to Ben, yesterday.

I am confident that now that Adobe know of the issue, the team in charge of indexing will fix the bug as soon as possible.

M.
Inspiring
October 31, 2018
Another one too. Most of the images uploaded this summer is also gone, mostly DNGs but the videofiles are there and some of the Jpegs, June and April is mostly gone for some reason. Saw my library go from 146 Gb to approximately 56Gb in a few days, but this is of course another topic. Got backup of those. Do we need to report to Rikk Flohr to get the indexing going? What happens if the team do not review the account?
Rikk Flohr_Photography
Community Manager
October 31, 2018
@1703764, 

Your account was indexed on October 24th. I also understand you are in email contact with one of our Product managers.  If you are seeing incomplete face recognition results or other errors then it is probably wise for you to start a new thread with more complete information. 

If you are seeing no faces detected, please advise me here in this thread an I will have the team review your account again.

Thank you for your patience. 
Rikk Flohr: Adobe Photography Org
Inspiring
October 31, 2018
Sleeping Sensei
October 31, 2018
And another one:

Uploaded 18000 pictures from the years 2001 to 2018 via Lightroom CC Desktop. People show up - but only for the years 2006 to 2011. People from the other years are ignored. Since these years were the first to upload I think indexing has stopped about one day after the upload started.
Inspiring
October 31, 2018
I agree that some info about indexing is necessary
Inspiring
October 31, 2018

Inspiring
October 31, 2018
... 16 days ...
Inspiring
October 30, 2018
In the same boat.. Almost 2 weeks in and no sign of any People..
Participating Frequently
October 30, 2018
Same here - I've got 86K photos / 2.1TB used.

Any chance of an ETA (especially if the indexing has apparently been done for most users) and a notification of when the indexing is actually complete - rather than checking every day for any change.