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Brandon32815975dp45
Participant
October 9, 2023

P: Installations from Mac App Store fail on some operations

  • October 9, 2023
  • 43 replies
  • 7215 views

I am unable to use the auto mask feature after the lastest October version 7.0 update. When trying to use an AI mask an error message comes up "Something went wrong - There was an unexpected error and your request could not be complete.". Under the masking panel, LR also does not recognize any human subjects. 

 

I am on MacOS 14.0 and have tried reinstalling LR. Is this a known bug currently or something wrong with my system/installation? 

 

 

 

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    43 replies

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    milly1122
    milly1122
    Participant
    October 11, 2023

    I have an updated MacOS Monterey 12.7. I have updated lightroom. Uninstalled and reinstalled the app. The masking tools are still not working correctly. I am really frusterated, do to this being busy season and I am in the middle of wedding galleries. Help please! 

      milly1122
      milly1122
      Participant
      October 11, 2023

      I am also having this same issue and error response. 

        K
        Kendal5C6D
        Participant
        October 11, 2023

        So I want to start off by saying ive done this plenty of times without issue, however after a recent update i can no longer "denoise" my Sony a6100 files. it worked fine for months but now it says "photo not compatible". I cannot understand why this is happening as i said it worked fine for hundreds of client files and then boom somehow it doesn't work; i have enhanced dng's of the same file type right there but i cannot create any new ones. PLEASE HELP, i have weddings to deliver!

          R
          Ronny328430076neg
          Participant
          October 11, 2023

          Me tooo, i need this ASAP!!

          M
          Markee32839582d4yl
          Participant
          October 10, 2023

          Hello, it is saying that no mask for what i select could be found. It isnt even able to detect people and just two days ago i was able to use those ai masking features. I am using a macbook M1 air and it is updated to its latest version. Does anyone know what to do? Ive unistalled and reinstalled the application too.

            T
            twinfighter
            Participant
            October 10, 2023

            yes, the complete masking ai tool is down since Lightroom version: 7.0 MAS arm64.

             

            My computer:

            Operating system: macOS
            OS Version: macOS 14 (23A344)
            Application architecture: arm64
            Computer model: Macmini9,1 / Apple M1

              G
              Gemma328290562g0l
              Participant
              October 10, 2023

              Thank you very much for your help Rikk. I appreciate it.

                S
                Sarah283682454qap
                Participant
                October 10, 2023

                Mine is now having the same issue too! Freaking out during busy fall wedding/family season please help 🙂

                 

                Lightroom version: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
                NGL Version: 1.35.0.19
                WF Version: 6.0 743769e
                VF Version: 1.0.135.7
                HIL Version: 40409
                CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

                Operating system: macOS
                OS Version: macOS 12.0.1 (21A559)
                Application architecture: arm64
                Computer model: MacBookPro18,1 / Apple M1 Pro
                Logical processor count: 10
                Built-in memory: 16,384.0 MB
                Real memory available to Lightroom: 16,384.0 MB
                Real memory used by Lightroom: 2,432.0 MB (14.8%)
                Peak memory used by Lightroom: 2,596.0 MB
                Memory cache size: 3,123.1 MB

                Internal Camera Raw version: 16.0 [ 1677 ]
                Maximum thread count used by Camera Raw: 6
                Camera Raw SIMD optimization: Neon
                Camera Raw virtual memory: 504MB / 8191MB (6%)

                Display: 3456x2234

                Graphics Processor Info: Metal: Apple M1 Pro
                Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
                OS Media Capability: true

                 

                 

                  Rikk Flohr_Photography
                  Community Manager
                  Rikk Flohr_PhotographyCommunity Manager
                  Community Manager
                  October 10, 2023

                  @Brandon32815975dp45  Hoping later today, but that is far from definite. 
                  If you need it today, I would uninstall and reinstall via the CCD App

                  Rikk Flohr: Adobe Photography Org
                    B
                    Brandon32815975dp45Author
                    Participant
                    October 10, 2023

                    Hi Rikk,

                    Thank you for the solution. Do you have a timeframe when Lightroom 7.0.1 will be available?

                      Rikk Flohr_Photography
                      Community Manager
                      Rikk Flohr_PhotographyCommunity Manager
                      Community Manager
                      October 10, 2023

                      See Pinned Post

                      Rikk Flohr: Adobe Photography Org
                        Rikk Flohr_Photography
                        Community Manager
                        Rikk Flohr_PhotographyCommunity Manager
                        Community Manager
                        October 10, 2023

                        Note: Only Mac App Store Versions numbered 7.0 are affected by this issue. Verify your installed version by going to Help>System Info… and reviewing the exact installed version number of your software. 


                        To correct this issue, you need to either:

                        1.  Uninstall the Mac App Store version and then Install Lightroom Desktop 7.0 from the Creative Cloud Desktop App
                          or
                        2.  Install Lightroom Desktop 7.0.1 from the Mac App Store.

                         

                        Either will fix this issue. 

                        Thank you for your patience. 

                        Rikk Flohr: Adobe Photography Org
                          K
                          Kwelborn14
                          Participant
                          October 14, 2023

                          Since I updated I am unable to do normal tasks. Cropping isnt working, masks are unable to generate, and certain tools are acting like they cant be clicked. The newest introduction of lens blur is also not working. Is anyone else having this issue?

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