Participant

P: Installations from Mac App Store fail on some operations

Forum|Forum|2 years ago
October 9, 2023
43 replies
7215 views

I am unable to use the auto mask feature after the lastest October version 7.0 update. When trying to use an AI mask an error message comes up "Something went wrong - There was an unexpected error and your request could not be complete.". Under the masking panel, LR also does not recognize any human subjects.

I am on MacOS 14.0 and have tried reinstalling LR. Is this a known bug currently or something wrong with my system/installation?

macOS

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Gemma328290562g0l

Participant

Ok, sorry about that. Thank you.

Does this seem to be a common issue then?

G

Gemma328290562g0l

Participant

Hello,

My version of Lightroom updated today and now the masking tool no longer works.

I use it for editing images of jewellery photographed on a white background. So I'm basically using the object tool to make masks. Whenever I select an area with the tool, the mask just doesn't appear.

I have tried uninstalling, switching off and on again, logging out and back in and editing in both cloud and local areas. None of these options resolve the issue. I'm using a Macbook - Ventura 13.4.1.

Any help is greatly appreciated.

Many thanks!

Rikk Flohr_Photography

Community Manager

Please go to Help>System Info… and provide us the exact installed version number of your software.

Rikk Flohr: Adobe Photography Org

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Gemma328290562g0l

Participant

Hi Rikk,

Thank you for getting back to me.

Here is the info:

Lightroom version: 7.0 MAS x64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 13.4.1 (22F82)
Application architecture: x64
Computer model: MacBookAir9,1 / Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Logical processor count: 4
Processor speed: 1.1 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 777.0 MB (9.4%)
Peak memory used by Lightroom: 1,179.0 MB
Memory cache size: 1,502.8 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 388MB / 4095MB (9%)

Display: 2880x1800

Graphics Processor Info: Metal: Intel(R) Iris(TM) Plus Graphics
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_memory, al: No, dl: No
OS Media Capability: true

B

Brandon32815975dp45Author

Participant

Lightroom version: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 14 (23A344)
Application architecture: arm64
Computer model: MacBookPro18,1 / Apple M1 Pro
Logical processor count: 10
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,029.0 MB (12.3%)
Peak memory used by Lightroom: 2,300.0 MB
Memory cache size: 3,508.1 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 6
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 735MB / 8191MB (8%)

Display: 3456x2234

Graphics Processor Info: Metal: Apple M1 Pro
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

M

maxsphotography

Participant

Sorry. Thank you!

B

Brandon32815975dp45Author

Participant

I am installed via the Mac App store.

Rikk Flohr_Photography

Community Manager

Thank you for your reports. We are investigating.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Did you install via the Mac App Store or the Creative Cloud app?

Rikk Flohr: Adobe Photography Org

G

Georgecook

Participant

Updated to the new version of lightroom yesterday and now I cannot use the auto select for masking on subject, sky or background. I just get the error message as shown below. I have updated iOS, lightroom and restarted laptop. Can anyone help? It's super frustrating!

G

Georgecook

Participant

Lightroom version: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)
NGL Version: 1.35.0.19
WF Version: 6.0 743769e
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 14 (23A344)
Application architecture: arm64
Computer model: MacBookPro18,3 / Apple M1 Pro
Logical processor count: 8
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,482.0 MB (9.0%)
Peak memory used by Lightroom: 1,938.0 MB
Memory cache size: 2,631.0 MB

Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 532MB / 8191MB (6%)

Display: 3024x1964

Graphics Processor Info: Metal: Apple M1 Pro
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

M

maxsphotography

Participant

I did a lot of research before posting this. Did all the troubleshooting tips. I shoot in RAW from a Canon R5, always have, I use denoise daily. All of a sudden, it didn't work today, and I noticed the app updated yesterday. I tried deleting the hidden file in other troubleshooting threads, I toggled the graphics processor thing on and off, my Macbook Pro software is the latest version (Sonoma) and has an M1 chip. Why isn't this working? Thank you.

M

maxsphotography

Participant

More information: Lightroom recognizes that I have a graphics processor so there's no issue there. I have over 2GB free memory so that's not the issue either. Can anyone help me?

R

Rebeccasunshine

Participant

My LR updated tonight and now none of my editing tools are working besides my presets. I can not denoise or masking etc. Has anyone else had this issue? What can I do?