Participating Frequently

P: (iOS) Error: T20200124 - Forced Edit Reset on an image

Forum|Forum|1 year ago
March 7, 2024
31 replies
7513 views

I keep getting the error pictured below on files imported onto my iOS version of lightroom.

iOS version: 17.3.1 (current)

lightroom mobile version: 9.2 (current)

I've replicated the issue multiple times and been fighting it for about a month now

1. Import ARW files from camera via SD card into the lightning cable

2. Lightroom automatically converts them from ARW to DNG.

3. Edit photo 1, edit photo 2, edit photo 3

4. Press back to gallery & compare white/black points & colours across multiple photos

5. Tap back into any of the above photos to make adjustments and voila - Error T20200124

Error: T20200124

Message: Cannot be downloaded

"You can only continue editing this photo buy resetting all edits"

Reset button proceeds to fail - I can see it animating as though I've tapped it, but nothing happens. Photo does not reset.

It seems to be occuring because I've edited the photo BEFORE it's original file ~20MB (approx) has uploaded to the cloud. When I tap back into the photo lightroom is trying to pull an incomplete or nonexistent original from the cloud with edits and then craps itself? Why would it do that if the file is not fully uploaded AND is stored locally?

I've tried clearing my lightroom on-device cache to no avail

The only workaround I've found is to

1. Delete affected photos from "my photos"

2. Go to deleted items & restore the affected photos

3. When I go back to edit them, I still get the same error, but at least now the reset button works

4. WAIT FOR AN INCREDIBLY LONG TIME for the photos to upload - sometimes this gets jammed and I have to delete, permanently delete, and then re-import

5. Go to versions and restore my previous edit

6. Export finally

Is it me or did lightroom uploads slow down considerably?

I'm constantly on 5G or enterprise level WIFI and sync speed was not an issue until about 6 weeks ago?

More notes:

When I go to lightroom's web interface there's a section of photos that pop up under "Sync issues" that includes the files that haven't uploaded fully (with no smart previews which makes them even harder to identify). Usually they get stuck uploading and then nothing really works. Edits get jammed with this error etc, it's a vicious bloody cycle & making me want to terminate my subscription.

It's so frustrating! And there's no documentation on what this error code is?

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C

Charlie.D

Community Manager

Hello @Wongasaur

I'm sorry to hear about this trouble, and want to sincerely thank you for the excellents steps and details in your problem report. We will investigate.

Regarding upload speed, I'm not aware of any issue with our cloud storage service. There is no known slowdown of this service. The last time I experienced something like this, I solved this by clearing a image that was stuck and couldn't upload -- this was slowing down the upload of other files. If you sign into your same account in a desktop browser at https://lightroom.adobe.com, do you see a temporary album called "Sync Issues?" If so, look for errors on the placeholder thumbnails that are shown in Sync Issues. For affected files, I recommend:
1. ensure you have the original image stored safely outside of Lightroom

2. delete the affected image from Sync Issues, and empty your account trash (Permanently delete)

3. reimport the affected image(s)

I may reach out to you soon for additional information about the error described in your post, or otherwise will share any updates as I get them.

W

WongasaurAuthor

Participating Frequently

Yes I already figured out that workaround and have explained it in my original post (last paragraph).

Problem is I won't always have the original files stored outside Lightroom and this is a real pain (and source of anxiety) to deal with.

I think the bigger issue is that if I close Lightroom before sync is complete, files always end up in the "sync issues" folder. Basically corrupted because of poor software engineering on adobe's part.

A

Ally35942524xhjx

Participant

We are also having the same error pop up. We don't really use the cloud for storing images.

We have tried on multiple (iPad and PC) devices with no success. VERY FRUSTRATING WHEN YOU TRYING TO RUN A BUSINESS.

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