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November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23989 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
    marcomartins
    marcomartins
    Known Participant
    May 6, 2020
    I’m facing this error since day one, which was the first release of Lightroom CC, I’ve reported it multiple times but unfortunately no fix has appeared yet.
    T
    theiMoe
    Known Participant
    May 6, 2020
    I see the same with unable to connect to network.

    Mac OS Catalina 10.15.4
    Synology NAS used SMB 3 (signing yes or no doesn't matter https://support.apple.com/en-gb/HT205926)
    Lightroom 3.2.1

    As soon as the Netwok volume is not available, Lightroom connects with the cloud and works smoothly. But if the network volume is available, nothing works with Lightroom...
    martinr17795440
    martinr17795440
    Participating Frequently
    May 6, 2020
    Hi Rikk,

    Thanks again for the suggestion - i hope the following makes sense, but i'm not 100% clear on your request:

    - The photos which are showing in syncing state on the desktop don't appear in  https://lightroom.adobe.com (presumably because they're unsynced);
    - Selecting a recent image, and editing it on https://lightroom.adobe.com, does sync back down to the desktop (but only after closing and re-opening the desktop program)

    Thanks

    Martin

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 5, 2020
    Next step, log into https://lightroom.adobe.com and perform a trivial edit on one of those files that shows in the syncing state. Does that cause it to sync?
    Rikk Flohr: Adobe Photography Org
    martinr17795440
    martinr17795440
    Participating Frequently
    May 4, 2020
    In does it drop out of the search results?  No, it doesn't
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 4, 2020
    Click on one of those images and perform a trivial edit. Does it clear?
    Rikk Flohr: Adobe Photography Org
    martinr17795440
    martinr17795440
    Participating Frequently
    May 4, 2020
    Hi Rikk,

    It shows all images, but with a black ring (upper right quarter blue) indicating that there is a process underway (but seems to just hang in this state).

    Thanks
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 30, 2020
    If you go to the Filter Bar and search Sync Status for Syncing, what appears in the image area?
    Rikk Flohr: Adobe Photography Org
    martinr17795440
    martinr17795440
    Participating Frequently
    April 28, 2020
    I'm having same issue here - files saved on an external harddrive (not NAS).

    Lightroom version: 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

    Was stuck on ~ 1,100 filed pending sync.  I added a few more to the library, which did sync, but am now stuck with the same number pending sync.

    Any solution please?

    Thanks
    cdpinker
    cdpinker
    Known Participant
    April 23, 2020
    Hi Julie I started my computer from fresh, connected to the NAS, opened Lightroom and within seconds the message had changed to "unable to connect to network. I tried connecting to the NAS over both wifi and ethernet - same problem.
    Show more replies
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