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FeedbackCommunityMember
Inspiring
November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23988 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
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    theiMoe
    Known Participant
    May 12, 2020
    How long should we be patient? I can answer just for myself, but this issues is there from the first day since 7 to 8 months. Sorry for this question, but how slow is the adobe bug fixing team? From my point of view there haven't been collected enough logs otherwise there should be solution available already!
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 12, 2020
    Thanks to you all for the offers. We've collected logs from several users. If we need more, we will come back to you. 

    Thank you for your patience. 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 12, 2020
    Same! I've never used a NAS, but have originals on a external USB drive attached to a Mac
    cdpinker
    cdpinker
    Known Participant
    May 12, 2020
    Yeah I've never been asked to send logs, surely logs from as many users as possible would help identify a common element?
    B
    brianc36133362
    Participating Frequently
    May 12, 2020
    Or send logs?  Or something? Because I can reproduce it at will: It happens 100% of the time. 
    Please tell me where to send logs if it would help.
    T
    theiMoe
    Known Participant
    May 12, 2020
    Can we do a screen sharing session together or with one of your developers? The call center from India couldn’t really help. The “standard process” delete library and redownload library from cloud doesn’t work with local storage on NAS. She also tried some settings, but the settings didn’t help. It wasn’t really technical settings. A very technical support would be helpful!
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 12, 2020
    Actually the problem is that we cannot reproduce the issue. We've opened a bug for investigation and all of the information on this forum post is feeding into that bug. 

    There must be some subtle nuance that makes some hit this while most do not. We are trying to figure out what that is. We continue to investigate. 

    Thank you for your patience. 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 9, 2020
    This worked. Thank you very much Ivan.
    T
    theiMoe
    Known Participant
    May 6, 2020
    It's crazy that Adobe doesn't want or isn't able to fix this issue. I saw only the solution to use iSCSI network volumes. But I haven't tried it yet.
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