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November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23987 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 13, 2020
    Windows 10 and Mac 10.14.6 (both hooked to same Nas but using different virtual drives)
    Mac Uses SMB
    Rikk Flohr: Adobe Photography Org
    T
    theiMoe
    Known Participant
    May 13, 2020
    @8510810 what are your NAS settings? SMB? What operating system are you using?
    T
    theiMoe
    Known Participant
    May 13, 2020
    Directly after the start Lightroom shows active connection to the cloud/network but after 2 or 3 seconds the connection is lost. Probably when Lightroom recognise the network volume and then its over...
    cdpinker
    cdpinker
    Known Participant
    May 13, 2020
    Also out of interest, does anyone here also have this problem, where you can't import using the SD card option (which also only seems to affect network drives)? I wonder if there is some underlying permissions issue in LRCC. https://feedback.photoshop.com/photoshop_family/topics/import-error-files-could-not-be-downloaded
    cdpinker
    cdpinker
    Known Participant
    May 13, 2020
    My QNAP is ext4.

    What connection method is everyone affected using (AFP / SMB1/2/3 / NFS)? I'm on AFP. Issue happens over both wifi and ethernet. I'm on Catalina.

    I notice that depending on how I connect to it, Lightroom can think I've moved the folder. E.g. If I connect by clicking the server in Finder and mounting the folder, that's one way. But if I connect via the "connect to server" dialogue, even while still using AFP, and mount the same directory, Lightroom will say the drive is not connected, and if I repoint it at the folder, which is the exact same path, Lightroom will think I've pointed at a new folder and attempt to move my entire library again. I don't know if this is relevant or not, but it is strange behaviour given the path is identical.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 13, 2020
    I am formatted btrfs and having no issues so I suspect the difference lies elsewhere. 
    Rikk Flohr: Adobe Photography Org
    T
    theiMoe
    Known Participant
    May 13, 2020
    My synology volumes are btrfs formatted. Is this maybe the problem?
    T
    theiMoe
    Known Participant
    May 13, 2020
    How your externals are formatted?

    External: Btrfs, ext4, ext3, FAT, NTFS, HFS+, exFAT4
    T
    theiMoe
    Known Participant
    May 12, 2020
    https://discussions.apple.com/thread/250757128 It's about iPhoto but from the setting it's the same. And originally this was one reason, why I changed to Adobe...
    T
    theiMoe
    Known Participant
    May 12, 2020
    The problem can also be Mac OS Catalina, but this would also a "solution".
    Show more replies
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