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November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23987 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
    T
    theiMoe
    Known Participant
    May 19, 2020
    What kind of setting do you use? Lightroom Version, MAC OS/windows, NAS, SMB, ...?

    @Rikk Do you have any updates?
    B
    brianc36133362
    Participating Frequently
    May 19, 2020
    About 10,000 photos left. Once again, process has ground to a halt. 

    Image is not available




    T
    theiMoe
    Known Participant
    May 14, 2020
    As soon as the network drive is not available, Lightroom (not Classic) works with the cloud smoothly. I see the read information about the missing drive as workaround sign :).
    T
    theiMoe
    Known Participant
    May 14, 2020
    @8510810 btw Lightroom Classic tries to sync all >100k photos also and nothing happens/changes since months. Any ideas?

    Let me suggest it again, lets do skype/zoom session together with some of your developers and users from this forum.

    I don't have the feeling that we move forward here... If you have a different view, please tell me.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 14, 2020
    Thanks for the continued detailed updates Moe. This thread is ported directly into our bug where we are investigating this issue. The more information we have the better. 
    Rikk Flohr: Adobe Photography Org
    T
    theiMoe
    Known Participant
    May 14, 2020
    Didn't work for me. Still looking for an idea/answer to solve the problem.
    T
    theiMoe
    Known Participant
    May 14, 2020
    @8510810 What do you think about this behaviour?

    Directly after the start Lightroom shows active connection to the cloud/network but after 2 or 3 seconds the connection is lost. Probably when Lightroom recognise the network volume and then its over...

    @ALL Has someone exactly the same pattern?
    T
    theiMoe
    Known Participant
    May 13, 2020
    hmmmm..., I just found this but haven’t tried it:
    https://discussions.apple.com/thread/...
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 13, 2020
    No. This machine cannot be updated. I do have a separate MBPr that is 10.15.4 that is configured for a different catalog (Adobe ID). It works fine also. 
    Rikk Flohr: Adobe Photography Org
    T
    theiMoe
    Known Participant
    May 13, 2020
    Can you update to Mac OS X Catalina latest version 10.15.4? And see if it still works?
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