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FeedbackCommunityMember
Inspiring
Nov 7, 2019 11:18 PM UTC
Released

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

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    218 replies

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    cdpinker
    cdpinker
    Known Participant
    Jun 27, 2020 7:58 AM UTC
    Well I uninstalled Lightroom, removed preferences and everything, reinstalled and didn't even choose to save originals locally, and I'm still getting the error. I thought it was only if you tried to save originals to external locations, but somehow I'm still getting the error.
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    thomast88911757
    thomast88911757
    Participating Frequently
    Jun 22, 2020 2:31 PM UTC


    Unable to connect to network. Mac is up to date and so is Lightroom CC. I am at the point where it is time to find new software. Three hours and have not been able to work on 10 pictures.
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    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 21, 2020 2:20 PM UTC
    Phew Adobe, at least we got a new splash screen (which also fits very good to the offered dark mode), I was worried for a bit you don't take those issues here seriously. 
    Translate
    cdpinker
    cdpinker
    Known Participant
    Jun 18, 2020 10:25 AM UTC
    Thanks Martin I may try that. Losing settings - does that mean LR has to relink all photos in the cloud with the network location you point it at when you first open it as new again? I'm assuming the entire library gets rebuilt?
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    martinr17795440
    martinr17795440
    Participating Frequently
    Jun 18, 2020 9:13 AM UTC
    As an update, i uninstalled my desktop lightroom (and chose the option to NOT retain settings etc).  After reinstalling, This seemed to resolve the issue, and i have a number of files with sync error, but this isn't preventing ongoing syncronisation.
    Translate
    cdpinker
    cdpinker
    Known Participant
    Jun 18, 2020 8:31 AM UTC
    Problems still exists after the latest Lightroom update (v3.3)
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    martinr17795440
    martinr17795440
    Participating Frequently
    Jun 4, 2020 8:34 PM UTC
    Is there any update on this?  Recent comments have been relating to NAS , however i'm using an external drive connected via USB-C; and lightroom on my desktop is unusable, as it simply hangs whilst trying to sync....
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    theiMoe
    Known Participant
    May 20, 2020 7:55 PM UTC
    So..., let me say the iSCSI way with globalSAN initiator works. My lightroom is connected and is currently downloading all images. Let's see the next days and weeks, but for now it looks very good.

    Who thinks, if Adobe will present a solution?
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    theiMoe
    Known Participant
    May 20, 2020 10:59 AM UTC
    There is an article how to use a network drive/volume with Lightroom. It’s about iSCSI. It’s German but maybe it helps you.

    https://blog.notebooksbilliger.de/so-...

    @Rikk Why doesn’t Adobe help with this kind of solution?
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    brianc36133362
    Participating Frequently
    May 19, 2020 3:08 PM UTC
    Lightroom 3.2.1
    MacOS Catalina 10.15.4
    FreeNAS 11.3, connecting via SMB over ethernet.
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