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Inspiring
November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23795 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    August 4, 2020
    Does everyone on this thread have their originals storage location set to a NAS or some kind of network connected drive? 
    Victoria - The Lightroom Queen
    thomast88911757
    thomast88911757
    Participating Frequently
    August 4, 2020
    Had the same problem, unable to connect, with my Mac. After complaining on the Lightroom Facebook page I was contacted by Adobe support. Gave them control of my computer and had files and settings changed. WorKs OK now but still slow and not dependable 100%.
    Lightroom seems to be an outdated and clunky program.
    Not sure I will continue to use it going forward.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 3, 2020
    It's at least validating to hear that I am not the only one with this issue. Though, it is exceptionally frustrating to pay $15/month to hardly be able to use a service. I have been using my husband's PC laptop which is about 3 years old and it seems to work fine? Hopefully the bug gets fixed soon.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 3, 2020
    I am 100% sure that the last version of LR has a bug which is causing this issue.
    A
    Arnar Birgisson
    Participant
    August 3, 2020


    Every time I log in to my computer and switch to Lightroom then it is in the state of 'Unable to connect to network.



    In this state, which I might not notice immediately, I can still use the program and make some edits but those edits will never be synced to the cloud and thus I'll loose that work.
    I loose quite a bit of work because of this.

    When I restart the app then things work fine again (well until my computer goes to sleep). Sometimes I have to force quit the app through Activity monitor.

    System info:
    Lightroom version: 3.3 X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
    NGL Version: 1.17.0.35
    WF Version: 2.3 developer
    Operating system: macOS
    OS Version: 10.15 [6]
    Application architecture: x64
    Computer model: MacBookPro16,1 / Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
    Logical processor count: 16
    Processor speed: 2,3 GHz
    Built-in memory: 65.536,0 MB
    Real memory available to Lightroom: 65.536,0 MB
    Real memory used by Lightroom: 6.429,4 MB (9,8%)
    Virtual memory used by Lightroom: 16.687,6 MB
    Memory cache size: 2.940,5 MB
    Internal Camera Raw version: 12.3 [ 493 ]
    Maximum thread count used by Camera Raw: 9
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 2028MB / 32767MB (6%)
    Camera Raw real memory: 2030MB / 65536MB (3%)
    Displays: 1) 3584x2240

    Graphics Processor Info: Metal: AMD Radeon Pro 5500M - 8 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
    OS Media Capability: true

    Application Folder: /Applications/Adobe Lightroom CC
    Settings Folder: /Users/ab/Library/Application Support/Adobe/Lightroom CC
    Library Folder: /Users/ab/Pictures/Lightroom Library.lrlibrary

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 3, 2020
    Hi! I don't think it has anything to do with it. I bought my laptop less than two years ago and I am getting the same error. Nothing suggested on the forum has worked so far. I really don't want to search for an alternative to Lightroom but at this point Lightroom is unusable. I will wait a couple of days but seeing since how long this issue appears and still lack of solutions I am not very positive 😞
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 28, 2020


    Unable to connect to network: Please help. I am consistently unable to connect to the network to the point that I can only use Lightroom CC maybe 20% of the time that I would like to. I'm becoming very frustrated. I most definitely have a working internet connection. My computer is quite old (Late 2009 iMac). Could that be the issue?
    bbinpgi
    bbinpgi
    Participant
    July 28, 2020
    I have the same problem as well.  I have a USB external drive on MacOS Catalina with local copies of my photos.  Rolling back to version 3.2 seems to solve the problem. I am an a router where all firewall and security features have been disabled.  I can also duplicate this problem using a mobile hot spot router.  So the problem doesn't seem to be router settings.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 24, 2020
    This worked for me. Many thanks.
    thomast88911757
    thomast88911757
    Participating Frequently
    June 27, 2020
    I had the same unable to connect to network error plus my Mac would crash. Used the chat tech support and after about 2.5 hours things seem to be OK. Proxie settings were changed, a couple of Lightroom folders were changed to read and write, and my library was re-synced. To do this I had to give control of my computer to tech support.
    I still get the connect error but it usually lasts no more than a minute.
    All this started after the last Lightroom update. So as of right now everything is back to normal which means importing, exporting, syncing and moving within Lightroom are all painfully slow. 
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