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FeedbackCommunityMember
Inspiring
Nov 7, 2019 11:18 PM UTC
Released

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

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    218 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    Sep 7, 2020 4:31 PM UTC
    Similar problem here, not using NAS, not behind corporate firewall, undeniably have access to Photoshop.com because I'm typing this reply from the computer running Lightroom. Running the latest version "Up to date" according to creative cloud software.

    • BUILD: 20200804-0825-1542eef
    • VERSION: 3.4
    • getOS: MacOSX
    • getOSVersion: 10.15.


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    FeedbackCommunityMemberAuthor
    Inspiring
    Sep 1, 2020 4:21 PM UTC


    Lightroom keeps loosing its network connexion. 
    I checked every settings. 
    It's the only app or website that has this issue. 
    It shuts down any import, export or loading running, which means hours lost and big big big frustration. 
    I'm using Lightroom for more than a month now and I'm clearly not satisfied. 
    The connexion is far from what we can expect from such a reference ... 
    So disappointed and frustrated ... 
    This happens soooooo often ...

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    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 21, 2020 9:03 AM UTC
    No, mine is on an external SSD Samsumg T5. 
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    Arnar Birgisson
    Participant
    Aug 5, 2020 10:04 AM UTC
    No. I have not set up any local backup
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    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 4, 2020 7:43 PM UTC
    Thank you. That at least answers what on earth a NAS is, for that I am truly grateful for your reply ☺️
    Translate
    bbinpgi
    bbinpgi
    Participant
    Aug 4, 2020 7:30 PM UTC
    I'm with Peter that the problem is the latest version of LR.  Rolling back to 3.2.1 using the Creative Cloud app fixes the problem.
    Lauren, regarding your question below:  a NAS is a Networked Attached Storage device.  Basically a smart hard drive that isn't directly attached to your computer, but lives on your network.  If you don't know what it is, you almost certainly don't have one.
    There was some initial thought that this problem was related to using a NAS.  But it does not appear to be related to that.
    I wish Adobe would see this as the extremely serious problem that it is...
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    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 4, 2020 1:39 PM UTC
    Can someone explain to me what is a NAS? I just downloaded Lightroom and started using it. I exported files from Photos on my Mac and uploaded them. Sorry not very technical here and switching to a PC soon...
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    bbinpgi
    bbinpgi
    Participant
    Aug 4, 2020 1:04 PM UTC
    Hi Victoria,
    Like Peter, I have an external USB drive for my originals. It's not an SSD, though.  The machine is a 2018 Macbook Pro.  Same problem.
    Thanks for the help on this!
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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Aug 4, 2020 12:50 PM UTC
    Hmmmm, that blows that theory then! I can reproduce it, but only when originals are on my NAS. Do you have it set to store all originals locally?
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    Victoria - The Lightroom Queen
    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 4, 2020 9:42 AM UTC
    Hi Victoria,
    on my iMac with 512GB SSD my originals are stored on an external 1TB SSD drive connected via Thunderbolt 2.
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