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Inspiring
November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23795 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
    jpkraemer
    jpkraemer
    Participant
    February 5, 2021

    Well if I disconnect the NAS I can work with Lightroom flawlessly, but of course, the unsynced originals are missing and not uploading since they are only on the NAS. 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 5, 2021

    If you disconnect the NAS do things work properly or do you still have the issue?

    Rikk Flohr: Adobe Photography Org
    jpkraemer
    jpkraemer
    Participant
    February 5, 2021

    According to Creative Cloud there is no newer update. I attached the system info - thanks for the help! 

    Lightroom version: 4.1 x64 [ 20201120-1311-17d302b ] (Nov 23 2020)
    NGL Version: 1.22.1.3
    WF Version: 3.1 2fd01ab
    Operating system: macOS
    OS Version: macOS 11.2 (20D64)
    Application architecture: x64
    Computer model: MacBookPro13,3 / Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz
    Logical processor count: 8
    Processor speed: 2,7 GHz
    Built-in memory: 16.384,0 MB
    Real memory available to Lightroom: 16.384,0 MB
    Real memory used by Lightroom: 706,4 MB (4,3%)
    Virtual memory used by Lightroom: 3.990,8 MB
    Memory cache size: 1.138,3 MB
    Internal Camera Raw version: 13.1 [ 658 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 687MB / 8191MB (8%)
    Camera Raw real memory: 0MB / 16384MB (0%)
    Displays: 1) 3840x2400

    Graphics Processor Info: Metal: AMD Radeon Pro 460 - 4 GB
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
    OS Media Capability: true

    Application Folder: /Applications/Adobe Lightroom CC
    Settings Folder: /Users/jpkraemer/Library/Application Support/Adobe/Lightroom CC
    Library Folder: /Users/jpkraemer/Pictures/Lightroom Library.lrlibrary

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 5, 2021

    This issue was fixed some time ago. What version of LrD do you have installed? Please go to Help>System Info… and get us the exact installed version number of your software. 

    Rikk Flohr: Adobe Photography Org
    jpkraemer
    jpkraemer
    Participant
    February 4, 2021

    Same problem here. I exchanged the NAS, the switch, the ethernet dongle, am now using 10GbE and still - it syncs a small bunch of photos and then stalls, reving up CPU usage to 100%, shows unable to connect to network and "Syncing photos". 

    Glad to see so many shared stories here, I've had this problem ever since CC came out. 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 20, 2020

    Greetings,

     

    Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    October 11, 2020

    what's going on? i just upgraded to a tb, syncing between my laptop on a gig connection, no problem with google file stream...adobe continuously fails. why? waste of money with adobe cloud?

    A
    Anonymous
    October 3, 2020

    Hi there,

     

    Same problem for me with an external 2 TB drive connected via USB3 (Windows 10 - 64 bits). It takes several minutes before it connects to the network (Vs. instantly on the web app.).

     

    Besides, I would like to save locally the smart previews on another disk partition than C: (not enough free space left to save on C:), is there any possibiliy to do so?

    Nordmark
    Nordmark
    Participating Frequently
    September 22, 2020

    Hello,
    When I try to open lightroom I get this message "can't connect to server" - to this message I can only press 'ok' and then lightroom shuts down.

    It's slightly frustrating, as I need to work on some images...

    Has anyone else had this issue?

    Has anyone found a way to fix this?

     

    Best regards,
    Martin

     

    {Edited the thread title by the moderator}

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    September 22, 2020

    Hi there,

     

    We're sorry for the "Can't connect to the server" error. Which Lightroom version do you have installed? Could you please sign out and sign in from the Adobe Creative Cloud Desktop app and check if that helps.

     

    Also, take a look at the following feedback link and try the offered suggestions: https://feedback.photoshop.com/conversations/lightroom-desktop-cloudbased/lightroom-desktop-no-network-connection-works-in-classic/5f5f460c4b561a3d42706139

     

    Let us know if that helps.

    Thanks,

    Mohit

      Nordmark
      Nordmark
      Participating Frequently
      September 22, 2020

      Hi Mohit,
      I tried to sign out and in again, without luck.

       

      I have tested the four steps below - all seems to be fine

      https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

       

      1. Test your connection to Adobe activation servers.
      2. Reset your hosts file.
      3. Make sure that you can access secure sites.
      4. Check the GlobalSign Root CA certificate.

       

      I also tried to download lightroom classic, it works - however, I'd like to get the cc version back on track 🙂

      Any other suggestions?

      F
      FeedbackCommunityMemberAuthor
      Inspiring
      September 7, 2020
      Yes, same with me. Have thought it is fixed, but it was not fixed.
      Show more replies
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