Inspiring

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

Forum|Forum|6 years ago
November 7, 2019
172 replies
23795 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup

Home computer
Windows 10 Desktop
Wifi Connection (verified internet is working)
Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC

-Adam

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Show previous replies

Julie k

Community Manager

Thanks! I'll reach out to you privately.

B

brianc36133362

Participating Frequently

It happens even before the drive/computer is woken from sleep. I'm willing to volunteer.

Julie k

Community Manager

Also, I'd appreciate a volunteer or two to work with who could send us a diagnostic log. We'll reach out to you offline for the details.

Julie k

Community Manager

For those of you seeing this problem, does it happen immediately with the NAS drive connected, or is it a problem when waking the drive up from sleep?

Rikk Flohr_Photography

Community Manager

Oh, that explains it. This thread is about Lightroom Desktop (Released in 2019) not Lightroom (Classic) 3.0 which was released ~2010.

Rikk Flohr: Adobe Photography Org

G

gczerw

Participant

After several phone calls to Adobe customer service, I finally got in touch with a representative who stated that Adobe is no longer supporting non-cloud versions of Lightroom 3, and that the registration and upgrade servers have been taken offline.

Rikk Flohr_Photography

Community Manager

What is your OS Version Number? I am guessing your OS is too old to upgrade.

Rikk Flohr: Adobe Photography Org