P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

@Rikk I misread your question.  I generated a log after closing the app and reopening it.  I'm not sure how much information it holds given the app was running for about a minute before generating the message.  Regardless, I generated one.

@julie_kmoch   No, I turned my PC's sleep function off entirely.  It can happen within seconds of starting the import.  

@Rikk  I have never seen it self-recover.  I've come back after hours and it still hasn't self-resolved.  I always end up closing the app, waiting for the sync to complete, then reimporting the same selection and hoping it gets all the way through that time.

*Jennnnnnnnnn , can you tell us if your computer is going to sleep while the import is happening? Put another way, is Lightroom having trouble after it wakes up?

The team is investigating a fix.  After a failure, do you ever come back to an online state where you can collect a log?

@Rikk I figured out the comment notifications, but I was wondering if there were any updates or anything else I can do?  Again, the log feature doesn't work when the program goes in offline status.

No, the originals are set to be stored in the default space on the C: drive.

*Jennnnnnnnnn a long shot but where are your originals set to be stored in Preferences > Local Storage? It's not on a NAS is it?

First, I never actually get an error message.  I select the Add Photos options, then, at some point in the middle of the import, the application loses its internet connection (as noted by the pop-down that displays when hovering over the Cloud icon in the upper right displaying "Unable to connect to the network."), then the import freezes because for some reason the two are linked.  At no point do any of the other applications on my computer lose connection.  There is no error message, the application just stops functioning properly.

I attempted to generate a log but the process only gets halfway through completion before hanging.  The phrase "Unable to connect to the network." also displays on this screen.

Edit: I also don't get notified when you respond.  Not sure if that's because you didn't use the Reply feature or if I need to do something to get emailed on updates.

*Jennnnnnnnnn 

I am sorry to hear about the issues. The engineering team would like to collect a log file from you. 

Restart your computer

Launch LIghtroom

When you get the error message wait 60 seconds and then generate a diagnostic log.

• For LrDesktop
• Go to Preferences
• Account Section
• Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

When you have the log, post back here and I will send you instructions. 

Also running into this issue.  I try to import photos directly from my C:\ drive, the connection status decides its no longer working, and the import eventually locks up.  I have another 40,000 photos I want to import and I would need to baby it for weeks to get this to work at this point.  It's incredibly frustrating to pay money for this experience.  I called in to support today and was on a screen sharing session for 2 hours, but the issue persists.  This issue has been ongoing for a while now.

Lightroom version: 4.2 x64 [ 20210301-0713-6cdd6a3 ] (Mar  2 2021)
NGL Version: 1.24.0.5
WF Version: 3.2 88d676d
Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. To be filled by O.E.M. / Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Logical processor count: 4
Processor speed: 3.3 GHz
Built-in memory: 16269.7 MB
Real memory available to Lightroom: 16269.7 MB
Real memory used by Lightroom: 1690.6 MB (10.3%)
Virtual memory used by Lightroom: 1831.0 MB
Memory cache size: 1124.7 MB
Internal Camera Raw version: 13.2 [ 738 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 13MB / 8134MB (0%)
Camera Raw real memory: 14MB / 16269MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: Unknown
Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, wl: No, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Jenn\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Jenn\AppData\Local\Adobe\Lightroom CC\Data