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Inspiring
November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23789 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    Show previous replies
    O
    one2baia@msn.com
    Participating Frequently
    April 11, 2022

    Rick, 

     

    Again, I've uninstalled and reinstalled several times and I am still getting this error message. HELP!

     

    Steve

    N
    Nerina238720214595
    Participant
    April 3, 2022

    ive recently downloaded lightroom on a windows 11 laptop. everytime i open lightroom it says 'cant connect to the server' 'please try again later' and gives the option 'ok' or 'sign out' i am connected to the internet and everything loads in the background so i know my internet isnt the issue. i have tried logging out and back in multipule times and uninstalling and installing again and it still happens everytime. how can i fix this??

     

    version 5.2

     

    Hard_Boiled_Greg
    Hard_Boiled_Greg
    Participating Frequently
    February 9, 2022

    Lightroom was updated on my Mac. I can't see the version becuase it never loads to the point I can check that. The application starts to load to the point I can see the Lightroom interface, but immediately a window pops up that says "Can't connect to the server. Lightroom is having trouble connecting to the server. Please try again later." My options are Sign Out or OK. When I click OK the app just closes. My Creative Cloud shows that the Lightroom app is up to date.

    D
    defaultie5qat9wppx9
    Participant
    February 8, 2022

    I just installed the Update and still have the issue.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 8, 2022

    An update was released for Lightroom on February 7th (5.2). Please install the update and let us know if you still see the issue.

     

    Thank you!

    Rikk Flohr: Adobe Photography Org
    K
    kaingokmz
    Participant
    February 4, 2022

     

    I'm running windows 11 home v21H2 and LR CC 5.1

    I loaded several images into LR and it was syncing/connecting to the cloud without issue.  Now when i open LR it pauses syncing immediately and displays a "no network connection" error. I have a working internet connection on my computer.  I've seen this reported as an issue with LR in the past, but thought it had been resolved? 

    D
    defaultie5qat9wppx9
    Participant
    January 28, 2022

    Lightroom CC (5.1) does not connect to the internet. Even if I have a working internet connection it says "no network". I am using MacOS 11.6 on an iMac (Retina 5K, 27-inch, 2017).

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    February 1, 2022

    Hi there, 

     

    It seems like a connectivity issue, please try the steps shared here to resolve this: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

     

    Let us know if this helps. 

      D
      defaultie5qat9wppx9
      Participant
      February 2, 2022

      Unfortionally all the given steps didn't solve the problem. I am only having this connectivity issue while using Lightroom CC. All the other Creative Cloud programs are working perfectly. 

      S
      sanjeevd38438059
      Participant
      November 15, 2021

      I imported about 200 pictures from a photo shoot today from the camera SD card. After the import I developed and made edits to those pictures. The pictures are in the local storage but they will not synced to the cloud. It seems to think I have no network connection. I have restarted the computer many times and have also logged out and logged in.

       

      Any suggestions?

      fliplip1
      fliplip1
      Inspiring
      October 27, 2021

      Ive just updated to LR 5 on my Windows 10 PC.

      Its tying to sync around 25,000 images, but only does about 100 and then says i have no internet connection. I have to re start the program and then it starts syning again, for a while, then stops with the above errror.

      There is nothing wrong with my internet connection (i have a steasdy 50MB/s download speed).

      This whole ecosystem seems to be very poor and problmatic. 

       

      Anyone know whats going on?

      fliplip1
      fliplip1
      Inspiring
      October 27, 2021

      Ok, so it seems if i have LR only store Smart Previews and not the original files its working fine (at the moment).

      Sooo, how can i get my original files without the above happeing?

      The reson its syncing so many files is i hardly ever use the PC verison, mostly i use my ipad pro, so it hasnt been used for a while. I cant see me using it much if this is what i have to experience. 

      F
      FeedbackCommunityMemberAuthor
      Inspiring
      August 20, 2021

      After installing lightroom 4.4 on my Mac Mini M1 I have problems keeping the connection to the cloud. When i close the program and restart there is no connection to the cloud. If i reset preferences - shift/option - then everything is normal again.

      If I don't reset the preferences I see no pictures. Nothing is working.

      Is there af fix?

      Best Regards

      Pelle

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