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FeedbackCommunityMember
Inspiring
Nov 7, 2019 11:18 PM UTC
Released

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

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    218 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 16, 2021 1:44 AM UTC

    @Johan_Elzenga you are absolutely right! I was being dumb, definite user error on my part. Had to designate a new file output location! Thanks!

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    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    Aug 15, 2021 4:41 PM UTC

    Adobe cannot 'fix this issue', because it is most likely something on your computer. Something is blocking Lightroom from connecting.

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    -- Johan W. Elzenga
    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 15, 2021 2:32 PM UTC

    On the desktop version of Lightroom CC, I cannot access my photos due to the cloud saying it is "unable to connect to the internet". I have no antivirus or firewall and this is relatively new. I can see all pictures on my mobile devices and the web client. Please fix this issue. I am running Mac OS 11.5.2 and lightroom CC Ver 4.3.

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    FeedbackCommunityMemberAuthor
    Inspiring
    Aug 7, 2021 6:27 AM UTC

    when I open Lightroom, this error comes," lightroom is having trouble connecting server, pleas try again later.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Aug 6, 2021 2:43 PM UTC

    Thanks. I am merging you into the common thread on this. The team is still working on a fix for this: 

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    Rikk Flohr: Adobe Photography Org
    Yankin1549
    Participant
    Aug 6, 2021 2:38 PM UTC

    Here is the screenshot of the error message, based on the research I did many complaints about this error message but no resolution.

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      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      Aug 6, 2021 2:24 PM UTC

      Can you place a screenshot of the error dialog in this forum?

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      Rikk Flohr: Adobe Photography Org
      Yankin1549
      Participant
      Aug 6, 2021 1:09 PM UTC

      Lighroom version: 4.3 arm64 [20210526-1005-d4527c2] (May 26 2021)

      I tried to uninstall and install earlier versions 4.2, 4.1 again same error message.

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      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      Aug 6, 2021 12:54 PM UTC

      Please go to Help>System Info… and get us the exact installed version number of your software. 

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      Rikk Flohr: Adobe Photography Org
      Yankin1549
      Participant
      Aug 5, 2021 7:47 PM UTC

      When I start the Lightroom on my iMac (Apple Processor) I get this message. Tried everything install/uninstall, reset preferences, disable firewall etc. no solution

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