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Cees99
Participating Frequently
April 6, 2021

P: Lightroom Desktop: Unable to export images

  • April 6, 2021
  • 22 replies
  • 1423 views

Now use version 4.1 It is not possible to export an image with this version.
Deleted all files and did a clean install. The result is the same.
Again all files removed and a clean installation done now with version 4.2 (latest new one) Now I don't even see any images, and there is no synchronization. It is also not possible to save settings with this version.

This topic has been closed for replies.

22 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 26, 2021

Greetings,

 

The Max 2021 Photography products updates have been released and include remedies for this topic.  The updates will be rolling out worldwide, October 26 and 27, 2021. If you do not see the updates in your Creative Cloud Desktop app, you can refresh the apps to see if the updates are available in your region.  The keyboard shortcut to refresh is [Cmd/Ctrl] + [Opt/Alt] + [ R ]. 

 

Note: iOS and Android updates may take up to a week to appear in your App Store.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Julie k
Community Manager
Julie kCommunity Manager
Community Manager
May 7, 2021

Thank you! We'll reach out to you privately with the details.

C
Cees99Author
Participating Frequently
May 7, 2021

Yes, I would like to try a prerelease with extra logging

Julie k
Community Manager
Julie kCommunity Manager
Community Manager
May 6, 2021

We're still having a hard time reproducing this problem. I would love to get a volunteer or two who cannot export with watermarking enabled to try out one of our prerelease builds where we can turn on some additional logging. We would grant you access to these not-yet-released builds, which are downloaded from the same Creative Cloud app you normally would use. Any takers?

C
Cees99Author
Participating Frequently
April 9, 2021

At the moment I am using 4.0 so this export does not cause a problem, not even with the watermark

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 9, 2021

We have a second bug logged for the Watermark causing Export to fail. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 8, 2021

Thanks for the above work. The team is evaluating.

We're logging a bug for the failure to launch 4.2 but will need some investigation time. 
Your best option is to work in 4.1 with Watermark turned off for now and use iOS if you need a watermark export while we continue investigating. 

Rikk Flohr: Adobe Photography Org
C
Cees99Author
Participating Frequently
April 8, 2021

Tried all of the above but still no images in 4.2

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 8, 2021

If you delete the watermark from Lightroom (4.1) allow those changes to sync, will 4.2 install, launch and show all the images?

if not,

if you create a different watermark with a different generic PNG file and allow it to sync will will 4.2 install, launch and show all the images?

Note: you may also need to remove the watermark from your other synced devices temporarily. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 8, 2021

Can you forward to me the PNG file that you are using?

Rikk Flohr: Adobe Photography Org
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