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Participant
December 19, 2017

P: Lightroom iPad/iPhone Device overheats & brightness dims

  • December 19, 2017
  • 101 replies
  • 34455 views

I haven't found anything related to this in online searches, so i thought i would ask Lightroom users.

 

I have Lightroom mobile installed on my iPhone 7 and when i use it, the phone gets very hot. If the ambient temp is 90 or better (which happens quite often here in Florida), the phone will overheat and shut down after a while. I used it without that happening yesterday (ambient temps around 75), but the phone was still quite hot. I have a pretty thin Spigen case on the phone, and it doesn't get hot with anything other apps.

 

Has anyone else experienced this?

 

 

Thanks,

 

 

Steve

101 replies

tomb52886260
Participating Frequently
March 16, 2024

This is a widespread proglem it happens on my iPad Pro M2, iPhone 15 Pro Max and my previous iPhone 12 Pro Max. Many of my friends in the photography community also have this issue. The battery saver mode being an inconvenient workaround just evidences that this is a coding and optimisation issue. I am very unhappy with how Adobe are handling this and I simply do not believe anyone who says it only affects a small number of users there are thousands of results on Google evidencing affected users.

Rikk Flohr_Photography
Community Manager
Community Manager
March 16, 2024

Updating Status to Investigating

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
March 16, 2024

@Matt Silverman  

Regarding upvotes, see: https://community.adobe.com/t5/lightroom-classic-discussions/bots-generating-bogus-upvotes/m-p/14210336  All or nearly all upvotes - especially on a comment are likely bogus. The community team is working with the platform team to reduce this bot traffic.

Regarding the bug and recently-posted workarounds, See @Charlie.D 's post at the top of this thread. Linked here for your convenience. 

Regarding: "Everybody has this problem. Shame on Adobe."

If this problem were as widespread as this statement maintains, there would be many more posters on this thread. This merged thread has only accumulated 18 Me-toos in 6 years. That is a small volume given the population of iOS devices running Lightroom, but a volume we take very seriously nonetheless: hence, Charlie's aforementioned post, investigatory bug report, and continuing attention.  Anecdotally, I currently test on 7 separate iOS devices dating back to 2016 and have never experienced the problem a single time. If this report weren't so hard to replicate it would be much easier for the engineers to identify, diagnose and fix.

Based on that last statement, what additional, meaningful, factual information can you add to the data that engineering collects in their investigation? 

Rikk Flohr: Adobe Photography Org
Participating Frequently
March 16, 2024

And consider that I got 17 upvotes and Adobe has not piped in here to even admit there is a problem. What is wrong with them? Do their engineers have any pride? Lightroom was made by Thomas Knoll! He would be outraged. 

Participating Frequently
March 15, 2024

Everybody has this problem. Shame on Adobe.

Participant
March 5, 2024

@SxyBiscuit many thanks. So much complains and no solutions from Adobe and your advice did save me from charging my iPad everyday because of a few daily edits. I just edited a few dozen images, 2h15min screen time just for LR and my batery went from 89% to 57%. Yesterday same work mean I had to charge. Many thanks.

 

For Adobe: I didn't noticed performance issues with batery save mode (ok, 1-2 seconds more for rendering?), please check how the app is using the M2 chip..

Participant
March 4, 2024

Ive been in contact with Adobe support about this specific issue and it's been bugging me too 

I may have a "temporary" solution though! 
we tried setting my iPhone 13 Pro Max to Power Save/Low Power and it appears to not be overheating even at full brightness! Obviously this isn't a proper fix but it does give me the idea that the problem is CPU based and when in normal mode the app will overwork the cpu by running at full speed and using full usage of the CPU the entire time which needs to be optimised and because of low power mode the cpu load is significantly cut back letting the app run properly!

 

hopefully it can be fixed properly soon but this seems like a viable option for now 🙂

Participating Frequently
February 7, 2024

Their engineers obviously confused "color temperature" with "temperature". ;-)... so sad that Adobe has ignored this glaring problem for so long. My latest trip last month made me decide to abandon LR full stop... got results in LR that I did not match through ACR in After Effects producing lots of unknown noise. Adobe is a joke these days... just not sure what to replace it with.

paub56034464
Participant
February 6, 2024
quoteNo matter what task, even just swiping through photos to set flags (no editing) makes iPad to get really hot and consume a lot of battery while using lightroom. I understand that rendering and advanced editing may use a lot of cpu resources, but also when browsing and rating pictures? Why? It's like playing a demanding game, no sense. Please fix it!
 
iPad Pro 12,9 3rd generation 512gb with iPadOS 17.4
Latest Lightroom version available
Overheating while doing any task: browsing, rating, editing, rendering, importing.
Device overheating only happens while using Lightroom. Never found any other app that causes it.
Participant
January 17, 2024

Uso un 14pro máx para editar y una vez que he comenzado y voy avanzando en los diferentes ajustes de la imagen el programa me tira a 0 la iluminación de la pantalla lo que me hace tener que salir del App y volver a empezar. Viene pasadome hace 1 mes aproximadamente y solo pasa con esta aplicación. Uso el equipo para jugar y para trabajar y con ninguna otra aplicación tengo este problema. Necesito ayuda con este problema porque retrasa totalmente el ritmo de trabajo y me ha causado molestias con algunos clientes.