Participant

P: Lightroom iPad/iPhone Device overheats & brightness dims

Forum|Forum|8 years ago
December 19, 2017
101 replies
34455 views

I haven't found anything related to this in online searches, so i thought i would ask Lightroom users.

I have Lightroom mobile installed on my iPhone 7 and when i use it, the phone gets very hot. If the ambient temp is 90 or better (which happens quite often here in Florida), the phone will overheat and shut down after a while. I used it without that happening yesterday (ambient temps around 75), but the phone was still quite hot. I have a pretty thin Spigen case on the phone, and it doesn't get hot with anything other apps.

Has anyone else experienced this?

Thanks,

Steve

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M

Matt Silverman

Participating Frequently

I assume they wrote this piece of garbage in Adobe Air and its a hacked port 😉

M

Matt Silverman

Participating Frequently

Really?! Just now making this a bug? I reported this while I was in Thailand in 2019. Has happened on 3 newer iPhones since. And like my initial "bug" report, almost everyone here has given you detailed steps on how to repro. You guys are so lame.

А

Александр224729299zr2

Participating Frequently

I specifically rebooted the phone in the morning, Bluetooth is off, Wi-Fi is on, the screen brightness is maximum. All third-party programs did not start, I turn on the lightroom, turn off synchronization just in case. I open a photo already uploaded in advance, taken with the same iPhone, I start working with curves, brightness, contrast, heating is not felt. I add the "object selection" mask, the object is highlighted and I start working with the light, heating is immediately felt under the camera unit (the processor is located there), then within one or two minutes the screen fades three times, and the rear window and screen are noticeably heated. I turn off the application, after 5 minutes the screen returns to normal. I open any application, including Snapseed, and there is no overheating. I assure you that the reason is in the lightroom masks, but there were no such problems in ios 15.1, it appeared after updating to ios 15.2

C

Charlie.D

Community Manager

Converting this to a bug just to be clear that we do acknowledge the reports here and have a ticket logged for the engineers to investigate.

Please share specific steps used when this occurs.

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February 5, 2024 Update
[WORKAROUND]

Although it's not ideal, it may help if you enable ‘battery saver’ mode, which throttles the GPU then Lightroom performs much more slowly BUT the overheating/screen dimming issue no longer occurs.

J

Jeremy355914283t0n

Participant

El uso de esta app en iPad Air m1 provoca Sobrecalentamiento en el dispositivo y drena la batería.

А

Александр224729299zr2

Participating Frequently

Hello, my iphone 13 pro is warming up while working with Lightroom, when editing one photo, the screen starts to go out from overheating on ios 15.2. What can it be?

greule

Community Manager

What type of photo changes are you processing while you experienced this behavior? Do you have any other Lr processes like import/ download running? - Guido/ Lr QE

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Александр224729299zr2

Participating Frequently

Basically, when working with masks, there is a strong heating of the device, unloading / loading is disabled at the same time.

D

David Rubén15C2

Participant

Same problem here with iPhone 12 Pro Max. It's very frustrating and impossible to continue the work 🙎

D

defaultxfcbnjwcfjon

Participant

Hi,

Iphone 12 pro user here and I've been experiencing the same issues over the majority of the year. Every time i start Lightroom on my iphone and start editing i have about 5-10 minutes of editing before it dims to 70% then another couple minutes until 50% then eventually if i go too long it either shuts off, crashes or dims all the way down.

Extremely frustrating since it makes the app unusable.

Thanks,

H

M

Matt Silverman

Participating Frequently

Whats even more frustrating is that Adobe claims they cant reproduce. I call BS.

O

oliver5EEF18372966

Participant

Hi,

I have the same problem; iPhone overheats whilst using Lightroom.

I have an iPhone 12 Pro Max bought early 2021 running Lightroom v6.4.0

As soon as I open lightroom you can feel the iPhone begin to heat up, before you've even started editting. Generally takes 2-3 minutes for the phone to overheat making it unusable until it's cooled down.

I don't understand Adobes comment on this thread re: getting your iPhone serviced - mine is barely 6 months old and I can edit 4k video in Rush without the phone overheating.

Please help.

C

Charlie.D

Community Manager

@oliver5EEF18372966

Can you describe more about what Lightroom is doing when the temperature climbs?

What's your device internet access like? If the device gets hot before you even begin editing or other work that is intense on the processor, it could indicate your phone is working extra hard to get and receive data.

Are you importing or syncing in Lightroom while browsing photos? Things like this may not seem intense, but can cause the device radio and CPU to work concurrently, producing more heat from CPU and battery draw than with a single process alone.

Aside from these things, does it help to reinstall the app?

Previous comments about suggesting Apple Support to perform a help check on one's device are precautionary. High heat and rapid battery draining might indicate a hardware problem -- especially if this happens with a range of apps on the device. Apple service technicians have battery diagnostic tools to ensure the device is working as expected. Fwiw, my guess is your device is fine since you mention other apps like Rush don't cause temperature increases.

If you do a web search like "iphone getting warm" you will see pages come up with troubleshooting advice you may want to check out.

Thanks for reaching out to us with this problem report. The Lightroom iOS team does have an engineering ticket logged to investigate reports here and evaluate possible solutions.

H

Halil5E8C

Participant

Please help.. my iPhone 11(ios 13.6.1) Overheating using Lightroom mobile... and battery goes fast down? Please help???

Akash Sharma

Legend

Hi there,

Sorry to hear that your iPhone 11 is getting overheated while using Lightroom mobile app.

Which version of Lightroom are you using on your iOS device(Latest 5.4.2)? Are you syncing a large number of images or importing/exporting images when the app tends to overheat the device?

Have you tried restarting your device or checked some of these possible factors causing the issue that I mentioned above?

Thanks,

Akash

J

Jgiixox

Participant

Hi,

got the same issue with my iphone 8+ and this is hyper frustrating! It only does it when I use LR CC even if my wi-fi/data connection is perfect. The phone overheats to the point that I am not able to edit more than one photo at the time per 5 mins (doing my edits super fast then wait for the phone to get back to normal). My phone works perfectly fine except for this issue so it would be great if your team could do something about it and stop implying that Apple is the problem.

Thank you

A

Aleksandar5CCF

Participant

LOL its 2021 and I got the same issues on an iPhone 12 Pro Max.. After 5 min of editing the phone gets very hot and the screen dims to a level that it's not possible to continue the work.. How can it take that long to fix it??

M

Matt Silverman

Participating Frequently

Yeah... Adobe sucks. We need to wait for the stock to tank, then they will start developing again. Such a shame.

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