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default4209pbn57ma5
Participating Frequently
July 20, 2020

P: lightroomhelper.exe crashes attempting to access memory @ 0x0000000000000019

  • July 20, 2020
  • 15 replies
  • 522 views

Lightroom helper crashes when terminating lightroom.  This occurs on a Windows 10 PC that is fully up to date.

    This topic has been closed for replies.

    15 replies

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    paulh270476
    Participant
    January 24, 2021

    Hi

    I am on LR6, the so called perpetual licence!  About 5 weeks ago I started getting the same type of 'Application error', this when I was deleting images.  I get a few minutes of 'normal' work then it clicks in and LR shuts down; no choice it just goes. 

    I am suspicious of the latest Windows upgrade to 10 from early December.  Am now trying to rest set to see if this cures the problem.

    Am also now looking at alternative software.

    H
    h4nc0
    Known Participant
    January 13, 2021

    same problem here.  no loss of data but annoying as hell.

    A
    Anonymous
    December 25, 2020

    I got the same error, every time I close Lightroom.

    F
    FeedbackCommunityMember
    Inspiring
    November 14, 2020

    i am getting thisproblem as well but i get this 

    the instruction at 0x00007FF7AEA8FDD5 referenced memory at 0x000001B23C98D9D9. The memory could not be read.

    click on OK to terminate the program

    about 50% of the time it does this, its always when i distort a photo, or too many things are happening. there is NO way for me to "report" the problem i have no option. what do i do about this situation cause i keep losing all my hard work. 

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    harrisb
    Participant
    October 15, 2020

    In case it would help the folks at Lightroom Queen suggested I post my predicament here. I can't be close to being sure my experience is the same as the discussion here but I have been getting similar errors the last couple of weeks.  Sometimes LR would just randomly shut down, most times I ended up with the error dialog below.

    However, I may have resolved the issue but I am afraid its too soon to tell for sure. After trying a dozen or so things including clearing cash, turning off GPU, and eventually reinstalling, all to no avail, I noticed that UNDER PREFERENCES/LOCAL STORAGE the path to my external hard drive where originals get copied to was not anything I recognized.  So clicked browse to see where it was going but of course it is not smart enough to use the value there as a starting point so I decided to create a new folder on the drive and use that.  LR, cloudy version, then proceeded to "MOVE" all my originals to that new location.  Since I did that I have not see the error again, but it has been a short time.

    Here is the error I was seeing if it is of any value (btw because of what it said I also did a stress test on my memory and no errors were found):

     

    kbrice
    kbrice
    Known Participant
    September 13, 2020
    I'm still having this crash in lightroomhelper.exe on 3.4.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 18, 2020
    Please install version 3.4, released yesterday. Do you still see the crash after updating to 3.4?
    Rikk Flohr: Adobe Photography Org
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    default4209pbn57ma5Author
    Participating Frequently
    July 24, 2020
    Found this in the event viewer.  I'm a software developer and this bug seems to possibly be a race condition that occurs when terminating lightroom.  As noted earlier, the error only occurs when exiting by clicking on the X, and only occurs about 10-20% of the time.  The system remains operational and lightroom can be restarted without issue.  I have not seen any files become corrupted.

    As you suggested, I ran the full set of DELL diagnostics, and my laptop passed all of them, including the memory test.

    - System

    - Provider


    [ Name] Application Error


    - EventID 1000


    [ Qualifiers] 0



    Level 2


    Task 100


    Keywords 0x80000000000000

    - TimeCreated


    [ SystemTime] 2020-07-12T19:01:13.559311000Z



    EventRecordID 22417


    Channel Application


    Computer DESKTOP-T7LGKOE


    Security
    - EventData


    lightroomhelper.exe


    3.3.0.0


    5ee27371


    ntdll.dll


    10.0.18362.815


    b29ecf52


    c0000374


    00000000000f9229


    5cc


    01d65875380982a2


    C:\Program Files\Adobe\Adobe Lightroom CC\lightroomhelper.exe


    C:\WINDOWS\SYSTEM32\ntdll.dll


    6de5e961-8706-420b-a2da-56041a612bc7

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    July 24, 2020
    It looks like this is an OS-level crash. Without an Adobe Crash Log, I have no information to review? Is there a local crash dump created by Windows you can share? Have you tested memory?
    Rikk Flohr: Adobe Photography Org
    D
    default4209pbn57ma5Author
    Participating Frequently
    July 24, 2020


    I am logged into this page with the same email that my adobe account is associated with Remove Email Address.  The crash notification shown earlier in this thread is all that I get. As you can see, there is no option for uploading a crash.
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