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Participating Frequently
November 1, 2024

P: LR iOS batch export gets stuck

  • November 1, 2024
  • 48 respuestas
  • 7515 visualizaciones

Is anyone experiencing download issues currently? The process begins to download and then arrives at a point about a quarter way of the downloads then seems to start freezing up. If I go individually through each picture it allows for the download but as a group I'm having issues. Anyone know what it is causing it?

 

 

{title modified by Moderator to be clearer}

48 respuestas

Participant
February 26, 2025

I posted about this issue in November, and it STILL gets stuck. It's hard to convey how annoying this is - something simple like exporting is now so difficult because you're never sure if / when it'll finish. It forces one to export individually. Imagine doing that as a wedding photographer or someone on a time crunch, thousands of shots you need to MANUALLY export one-by-one. 

 

Needless to say it's UNACCEPTABLE Adobe! Come on! We actually pay you monthly for this service and it's bordeline farcical this type of issue persists!!!

Community Manager
February 24, 2025

Hi @AlexJz 

Thanks for the additional note.  I will send you a direct message to discuss sharing files privately.

Inspiring
February 23, 2025

@Charlie.D

Today, I have tried various selections of photos when exporting my latest photos.

Number of photos exported doesn't matter; method neither (save on device/export as).

 

But there's a few specific photos, that trigger a complete freeze of the export.

 

I started subdividing the selection into small chunks, until I managed to isolate a few photos that blocked.

 

For those photos, there's absolutely no way of exporting them using the batch export (long press on the photo, to get the contextual bar on the bottom), even if they're the only one selected.

I can however export them without any issue when I have it in "edit" mode/full screen.

Issue is.. I cannot find anything that would differentiate them from the rest:

- all seem synchronized on the cloud already

- they have pretty much the same masks; I actually used one of them to copy/paste settings on the others

- same camera

MacBook Pro 16’’ M1 Pro 16GB on OSX Ventura 13.1
Community Manager
February 4, 2025

@AlexJz , @Immer weiter. thanks for these details.  I will take this back to the Dev team

Participant
February 4, 2025

Bei mir sind es ganz normale Jpeg von einer Nikon Z8. Keine KI Bearbeitung.

Nur Standard: Helligkeit, Schärfe...

Manchmal hängt es schon bei der Stapelbearbeitung, immer aber immer beim Export.

Das macht keinen Spaß mehr, wenn man schnell was erledigen muss und dafür immer das IPad neu starten muss.

 

Es hat ja vor einem halben Jahr super funktioniert.  Jetzt nicht mehr.🤯

Inspiring
February 4, 2025

@Charlie.D 

iPad M4 13", iPad OS 18.3 public release (22D63) on the Lr version mentioned above.

 

In every single case, the photos were imported on the device from a SD card.

The album where they were imported into are always set to "Store Locally".

iPad has plenty of space left (about 150GB).

 

Camera are either Leica Q2 or SL2, DNG files. They don't support content credential.

I can double check, but I never changed this setting, so it should be the one by default.

 

It's never a specific file: if I force restart the app, then the exact same batch export works.

And once it works, the batch of images can always be exported.

 

I often have AI Masks on my photos, though not always: it's either Subject or Sky.

Plus some classic masks like brush, linear/radial gradient.

Never any background blur like mentioned above.

Subject/sky/linear were used this time.

 

Batches are never that big, around 15 to 30 photos I would say.

 

 

While I'm not 100% certain, I have a hunch that it always/often happens when the photos have just been imported.

i.e. photos imported, edited, and exported without the app being exited/restarted/background suspended by iPad OS.

It was definately the case this time, and at least 2 other times.

 

I will try to make some tests as soon as I can, to test this hypothesis.

Not sure I will manage before Friday though.

MacBook Pro 16’’ M1 Pro 16GB on OSX Ventura 13.1
Community Manager
February 4, 2025

@stuart_8197 

"background blur " -- this is great info.  I will take this to the team.

Participant
February 4, 2025

Correction. I'm on 10.1.3

Participant
February 4, 2025

Adding as well. This has happened on two different iPads over the course of the last year. M2 iPad Air and then this new one. Running the latest updates. 10.1.1

Participant
February 4, 2025

Charlie.D I can tell you I have a similar issue. iPad Pro 13 M4. When I batch export using the Export with settings. It will hang on photos that appear to have AI tools used on them.  Specifically I used background blur on 3 photos and all hung up on export. When I batch all the others alone they are fine. When I export each of these 3 individually they export fine.