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Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3756 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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310 replies

Rikk Flohr_Photography
Community Manager
Community Manager
November 12, 2021

Updating Status

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
June 14, 2021
Participant
June 14, 2021

I need help. I just opened my mobile app and all the presets I have paid for or all gone. I spent a lot of money on them. How do I get them back? Or what the heck is going on

Participant
June 14, 2021

I just opened my app and all my presets are gone. I paid a lot of money for them. How do I get them back?

Inspiring
November 27, 2020

I had a free app and my Adobe ID was correct. But now it says that i have 28 remaining days. I don't know what it means.

Victoria Bampton LR Queen
Community Expert
Community Expert
November 23, 2020

*Anjavesin this issue happened with an update 3 months ago and a new update was rolled out very quickly to fix it. Since you're only posting now, it's likely you have a different issue. Did you have the free app or a subscription? Are you signed into the correct Adobe ID?

Victoria - The Lightroom Queen
Inspiring
November 21, 2020

Please tell me how can i get my lost presets back !? It was really hard to make them and after uploading the app they are all gone..... How can i get them back on mobile Lightroom. It's really not okay, cause this happends a lot !

Rikk Flohr_Photography
Community Manager
Community Manager
November 7, 2020

Lightroom Classic does not sync presets to or from the Ecosystem clients of which Lightroom iOS is a member.  As such this issue could not have affected your Lightroom Classic presets. 

Rikk Flohr: Adobe Photography Org
Inspiring
November 7, 2020

@Rikk you said Lightroom classic is not affected, wrong ! I lost all my preset and Have some work to do !

So what are we supposed to do now ?

Inspiring
October 15, 2020

@Rikk this is not okay. I have spent 100s of dollars on my presets and now get to buy them again, because of an update? I pay monthly for this app and loved how easy it was to use, but this is just wrong.