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Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3808 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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310 replies

Inspiring
August 19, 2020
Adobe team, please implement a local backup function for pictures, the edits, album and folder structure plus presets. You see how easily a data loss can happen.
Inspiring
August 19, 2020
Opened the app today and was confused to see only one single photo from back in 2016. After some search arrived at this thread and updated to the 5.4.1 version but it did not help. Still no photos or presets from 4 years of editting.
Inspiring
August 19, 2020
New update didn’t work for me either. Very frustrated! I spent money on those presents and lost so many photos.
Inspiring
August 19, 2020
Same. This is so frustrating
Inspiring
August 19, 2020
Christoph Willerscheidt can u explain the steps that u did?
Do u restored all your Ipad or did u restored onlyne the Lightroom (this is possible?)
Can u help us?
Inspiring
August 19, 2020
Hooray! Happy for you 🙂
AnneK65
Participating Frequently
August 19, 2020
It worked for me. I went to the App Store to make sure it was 5.4.1, downloaded it and then opened LR from there. It reloaded all the photos and the presets are also available. I have not yet touched the computer updates. I'll wait until the end of the day.

Participant
August 19, 2020
So the newly released 5.4.1 Update resolved my issue. After my story from above, i restored my iPad again and Lightroom was again 50GB in Preferences/Storage but this time i didn't launch the app. Instead, I waited and updated Lightroom to the newly released 5.4.1. Now launching the app presents me with all my photos again.
So if you previously launched or deleted the faulty version 5.4, you have a chance of restoring, it should work then.
Inspiring
August 19, 2020
Please, come back to 5.3.1 version. 
We need all the presets and photos back.
A lot of guys here use to work.
Pleaseee ADOBE
Inspiring
August 19, 2020
The update did not work... same problem as yesterday! ☹