Skip to main content
F
FeedbackCommunityMember
Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3756 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

    This topic has been closed for replies.

    310 replies

    Show previous replies
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 24, 2020
    Same here! Who can help me to bring back my presets and my library?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 24, 2020
    Me too! I’ve lost everything and had heaps of purchased presets!!
    A
    aaronh37288272
    Participating Frequently
    August 23, 2020
    I did pay for it, but my cloud storage was full some time a go and I did not buy more storage
    daniell11223644
    daniell11223644
    Known Participant
    August 23, 2020
    Dont open Lightroom if its 5.4.0, you can go to your Apps list and check the version of lightroom, or update it to 5.4.1? I hope you get it restored successfully. If you do, make sure you to make some kind of backup.
    daniell11223644
    daniell11223644
    Known Participant
    August 23, 2020
    If you paid for it, you should have your images synced to the cloud right
    D
    dgrainger
    Participating Frequently
    August 22, 2020
    https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html
    D
    dgrainger
    Participating Frequently
    August 22, 2020
    You watched it backup constantly. Do you mean that you used the synch function AND SET IT UP PROPERLY or were you using a Windows machine and the Windows backup? If the latter, you should be able to restore, if the former, read earlier postings here about how to recover from Apple synch. If you are on Windows, you also might get back where you were by doing a reversion to a Restore Point in Windows, one that is at least a day before this all happened.

    Finding a solution is vastly different from just being pissed about a problem.
    D
    dgrainger
    Participating Frequently
    August 22, 2020

    @Aaron Hotanen "Doing the same thing in 1999?" That means I worked for a very long time writing that book only to have the digital manuscript disappear when my drive crashed and I had not been backing up for a long time. I did have paper, but I paid somebody to type it all back in. That is EXACTLY a parallel; I did not ask Western Digital to compensate me because their drive went toes up on me nor did I ask Corel to pay me because I was using Word Perfect to write that book, a program and a disc for which I did pay. (SAAS did not exist as a business model back then, so there was no opportunity to pay a little each month.)

    Next poster, another very angry person, now threatens Adobe with legal action, for which any good law firm will tell her there is no basis and that she should have known that using a computer implies that one knows that they should back up. It sounds like she thought she was backing up but didn't do it correctly; that is also not the fault of a software maker.

    A
    aaronh37288272
    Participating Frequently
    August 22, 2020
    Well Dave in the real world companys do compensate all the time if they make a mistakes that causes trouble for their customers. Of course Adobe may choose not to do so which will cause them to lose a lot of montly subscribers. Me included.

    I also spoke about compensation. That does not automatically mean paying money. Boy you do make a lot assumptions as you keep going on. Is there some point in you posting other than telling everyone how nothing happend to you here because of your excelense?

    Doing the same thing in 1999? How is that remotely the same thing? Or did the hardware company send an update that was responsible for the crash? And that same crash happend to thousands and thousands of other customers at the same time? And you were also paying a monhly subscription fee for that company? 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 22, 2020
    Are you F'ing kidding me!?!?!?! I have paid for this crap for well over a year now and I watch the stupid thing backup constantly and NO it's not on my cloud. It's also absolutely ridiculous that paying customers learn via a standardized email that their photos can't be recovered.  I hope someone does take a class action against adobe for this. I would love to take part in that. 
    In the meantime, lesson learned. 
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices