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Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3756 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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    dgrainger
    Participating Frequently
    August 22, 2020
    Typo above:  "They nor any other.." should read "neither they nor any other"
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    dgrainger
    Participating Frequently
    August 22, 2020
    I have to confess to having done this same thing back in 1999 when I was well into polishing the final edit of a book manuscript (which ended up as 543 pages) and had a drive crash. That's what made me such a zealot about backups!
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    dgrainger
    Participating Frequently
    August 22, 2020

    @Aaron Hotanen  In the real world, they nor any other company, will pay you.

    Sorry for your loss. "It’s me not wanting to pay a company a higer price for their larger cloud storage." which means you opted not to back up.
    Even life itself does not come with an absolute warranty.

    There is a way, at least in the Windows world, to make an image copy of storage, one of the products for doing that is called Macrium. I don't know whether that is available for the iOS platform. I have recovered and / or cloned to new drives using that in the past. Advantage with an image is you get everything, not just data files.

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    Xuan98A5
    Participant
    August 22, 2020
    Can you let me know what can Adobe do to compensate this? Right now with everything purged, it is extremely frustrating and also no need to stay on the ecosystem anymore.
    X
    Xuan98A5
    Participant
    August 22, 2020
    Yes, can we? I lost all my work, I don't even know how to proceed, the Adobe chat is just not useful at all 😞
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    dgrainger
    Participating Frequently
    August 22, 2020

    @Aaron Hotanen
    Sorry for your loss.
    Even life itself does not come with an absolute warranty.

    A
    aaronh37288272
    Participating Frequently
    August 22, 2020
    So a company sells a product that you pay a montly subscription fee. They make an update that destroys the work you have done and you are the only one to blame? So the customer should just have paid even higher subscription fee for all the files to be stored in their cloud just in case the company messes up? You should sugges that Adobe does this update as a monthly thing so that everyone will buy their 1tb cloud storage.

    Very strage view if you are paying customer. Adobe was the one doing this so it’s their ultimate responsebility. If my gear was destroyed and I loose everything then it would be 100% my fault.

    I still see your point. I do have all the original photos and edited versions stored in a different place, so I have done my job. The problem is that my preset and the edits as modifiable version aren’t. It would be very troublesome to constantly backup the presets to a cloud that is not Adobes. Have you tried to do that from an iPad? I’m not sure if that’s even possible to do for the photos that have the editis in a modifiable form, even from a desktop. So this has nothing to do with me lacing action as you have assumed. It’s me not wanting to pay a company a higer price for their larger cloud storage.
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    dgrainger
    Participating Frequently
    August 22, 2020

    @Aaron Hotanen: You wrote "There needs to be a very big compensation from Adobe."

    Who was the last person who could have averted this loss? Could it be the one who did not sync nor make backups?

    Every software maker has to try and tailor their millions of lines of code to avoid events like this, and every software maker has (hopefully not very often) made mistakes that result in this sort of problem.

    It is incumbent on EVERY user to protect themselves with backup routines. That is a very basic principle for users of computers, has been since the beginning.

    It is regrettable that this Lightroom fiasco DID happen, but, as in an auto accident, ultimate responsibility goes to the last person involved who, by proper action, could have avoided the crash or at least mitigated the loss. In this case, you were that person.

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    dgrainger
    Participating Frequently
    August 22, 2020
    @Φωτεινή Καλπακίδη:If you made backups or sync, you can recover
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 22, 2020


    All of my photos and presets are gone from my lightroom. I don't know what to do. I tried a lot of different things but i can't. I have a free account on lightroom
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