P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Very sad indeed. But you where able to connect to the app store to run an update?

Hi Kris and all,
have bought iMazing to see how it is working and here the view after the first backup which took a several hours. You can see in screenshot the LR files and the possibility to store and restore it. I am not brave enough to test it on my "production" iPhone, but I will try to find a test device.

All of my recently uploaded photos plus my presets have disappeared from my Lightroom app. I opened it and everything is gone.

Hi Daniel,
I am using the same configuration, iPhone, iPad Pro and a MacBookPro with external SSD. In addition I am using an iMac with external SSD and HDD for backup.
On both desktops I am automatically store the originals.
I have not lost a picture because I have switched on the sync process and I have switched off the automated update of Apps.

 There is still a big gap in your method and my method, because presets are not stored, the Album and folder structure is not stored and edits are not stored as well.

From time to time I am exporting manually originals and xmp files to backup my edits.
OK, my bought presets are stored on my desktop anyway because I am importing it via LR desktop.

The professional way would be to use LR Classic, create smart collections and sync to the mobile devices, then you have smart previews which save space on your mobile and have a 100% backup on your desktop via time machine or CCC or other tools.

Adobe should implement a local backup functionality for LR mobile to allow the user to save all pictures, edits, presets and album/folder structure.

All this cannot rescue the lost pictures and presets we have seen in the last day, but can help to avoid future data loss.

best regards
Peter

Same here. This is so bad

Rikk, why did I have to hear about this avoidable serious data loss defect via The Register three days after Adobe were aware of it? Although I am a subscriber, this could still have affected photos not yet synced to cloud. A post on a forum is not good enough. 

The fundamental purpose of a DAM is to safely store assets, not delete them. Adobe should have quickly and proactively warned all users via email not to open the app before updating. Hopefully this was simply epically poor incident response compounding an already horrendous QA problem, rather than an intentional decision. Regardless of many Adobe LR features that I love, I could not consider Abobe a serious player if you have put avoiding corporate embarrassment ahead of your users' data.

This is giving me serious pause for thought over whether to move away from Adobe after almost a decade as a loyal Lightroom / CC Photography Cloud customer. If you cannot catch a defect this obvious or respond in the right way to it, it does not give me confidence that you will manage more subtle issues that might endanger my data.

In order to rebuild trust after this type of incident, it is common for companies to publish a transparent incident analysis showing that they have identified and understood root causes, have learned from them and are addressing them. https://aws.amazon.com/message/41926/ is a good example of doing this well - ironically, for an incident that affected Adobe's cloud services.

Will Adobe be doing this?

Tim Ryland Luckily I had done a four days old iOS Backup on Mac.
For the future I will do incremental backups after each app update with "imazing" Mac app.

https://imazing.com

if it can help others for future backup routine....

Honestly I hate iOS and would recommend against having an iPhone, I got the iPad Pro in the end because of the better hardware since I wanted a tablet specifically for Lightroom.

In Lightroom Desktop preferences under Local Storage, choose Store a copy of all the originals at the specified location. There put it where you want it. Mine ended up on an external drive, since my internal drive had the same catalogue but in Lightroom Classic and I was migrating it and had no room internally. Ideally you'd store it on a large internal SSD which I will do next, and have that Lightroom folder on the drive backed automatically to an external drive.

If youre on Windows 10 (7 too I think) you can set up backup to do your backup to an external drive automatically, and like every week, every day, every hour or a scheduled time etc, and you can include specific folders like your Lightroom folder containing originals, the Lightroom folder containing catalogue, and find where your xmp presets are stored etc, . You can also set it up to backup to the cloud or a network drive.

.

Hello, Daniel,
how to backup photos, presets, etc. from the Creative Cloud to external media?
I have not yet discovered this possibility.

Hello, Jao,

Ok, I understand that my data, photos, presets, ... are definitely lost. The synchronization to the Creative Cloud is not active and the last iPad backup does not contain the lost data. Bad enough, but not to be changed now.

Unfortunately I have to disagree with your statement about the synchronization between the different mobile devices, or have I made other experiences.

I use LR on one iPhone and one iPad. If the sync is enabled on both devices, every action is synchronized immediately. If I import one (or more) photos on the iPad, they are immediately loaded into CC and synced on the iPhone, the same happens when I create folders or albums. When I perform these actions on the iPhone, they are immediately synced to the iPad.

This makes no sense in my eyes. Who wants to have all photos on all devices? I would like to be able to determine that myself.
The many posts in these threads show that I am not alone with this view.

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