Participating Frequently

P: Mobile: Flash Available while Shooting DNG on iPhone Xs

Forum|Forum|7 years ago
November 17, 2018
44 replies
1237 views

Hello, I'm using an iPhone Xs running iOS 12.1 with Lightroom Mobile 4.02. I'm noticing that, when I shoot DNG, the flash is off and the icon greyed out. The flash is operating normally when shooting JPEG, and with the native iOS camera.

I tried resetting the phone and deleting/reinstalling Lightroom but no joy. Is this normal behavior?

iOS: iPhone

This topic has been closed for replies.

Show previous replies

M

michaelk5102444

Known Participant

Any update on this issue?

M

michaelk5102444

Known Participant

Rick is there any update on this issue?

F

FeedbackCommunityMember

Inspiring

Shooting in DNG (raw) disables flash for iPhone XS Max under iOS 13.3 public

rus5

Known Participant

It is beyond amazing that Adobe thinks they can push you to use their DNG Lightroom camera but disable YOUR flash so when you actually need it, it's not there and you lose a potentially irreplaceable shot. They could have provided an option to override their default but not Adobe. Obviously they have some technical problem (color balance?) they're not capable of resolving so their solution is to remove the function altogether on your behalf. They could at least give you the option to use it in some degraded capacity so you at least have it if you need it. Adobe would never think of that. They're the same company that forces a profoundly incompetent outsourced support company on you when you need help. I'm learning to hate Adobe.

M

michaelk5102444

Known Participant

I see with the Nov 2019 release of Lightroom Mobile they still have NOT fixed the DNG Flash issues on the iPhone XS Max.

M

michaelk5102444

Known Participant

I have the iPhone XS Max running iOS 13.1.3. I just tried using the camera in Lightroom Mobile yesterday for the first time because I want to use the RAW camera function. When I tried activating the flash it is greyed out and I cant activate it. When I switch to JPG the flash becomes white and i can access flash options. Please fix!

F

FeedbackCommunityMember

Inspiring

iphone11, latest software updates, if flash is on, DNG doesn't save a photo. It still acts like it does, though, glad I caught it before I lost a good shot. This does not look good for a great app.

rus5

Known Participant

Tragically, it's not a joke. If you think THIS is bad, try dealing with their foreign "customer support" function. The most incompetent collection of people ever assembled in one place (well, except for any building containing microsoft staff...). And that has been that way FOR YEARS.

F

FeedbackCommunityMember

Inspiring

"Thank you for confirming"...
Is it a joke Rikk ?
Nobody at Adobe has an iPhone in his pocket to check this flash bug in DNG for months ???