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GreatShotPhotos
Participating Frequently
April 27, 2018

P: Mobile (iOS): Not saving photos

  • April 27, 2018
  • 26 replies
  • 3205 views

BUG! iOS version of Lightroom Mobile did not save photos shot in the Adobe app! Settings: HDR, grid lines enabled.

I am not a newbie.  I have subscribed and used routinely "Lightroom Classic" (Ugh! just hate that name) for many years. Shoot a full frame camera. While I don't chimp, I was watching my iPhone 6S+ screen 'flash' with each shutter press. In the same session (along California coast), shot with the native iPhone app, all photos stored normally.

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26 replies

Rikk Flohr_Photography
Community Manager
April 27, 2018
Thanks for the updated information.  I see in your original post these are HDR images. Sometimes those take a while to process in the background with the app open.  Obviously, at least one of them should have had time to process by following the search steps above and I am guessing you haven't seen a single one come in.

Let's dig a little deeper.

Was Lightroom Camera launched from inside the app or via Force-touch on the Icon (or possibly the lock screen widget (Home>Swipe Right)
How close together, time-wise, were the captures? 
How long was Lightroom CC open?
Did Lightroom CC crash after snapping the first shot?
Did you force quit it via iOS force-quit gestures at any time?
Rikk Flohr: Adobe Photography Org
GreatShotPhotos
Participating Frequently
April 27, 2018
Thanks, Rikk. Followed all your instructions. No pix.

LR Mobile v.3.2.1.674202 [BUT I was one release out yesterday when I shot the photos that did not save; as a number of apps updated this morning including LR. ] 

iOS 11.3

About 6 pix were not saved \ are missing.

I do appreciate your help!

Don
Rikk Flohr_Photography
Community Manager
April 27, 2018
Don,

Let's do a little detective work and see if we can locate them.

Inside the Lightroom app, tap on the All Photos album 
Tap the [ ... ] icon and choose "Sort by Capture Date" and make the sort go from most recent to oldest.
Next tap the [Funnel] icon; review the filter settings and make certain that you haven't inadvertently set a filter that would prevent their showing. 
Review the grid of the All Photos album - do the pictures show up?

If not, exit out of the Album View and tap the [Lr] icon and then "About Lightroom"
What is the version number listed at the top?
What is your iOS version number? 
How many photos do you suspect are missing?
Rikk Flohr: Adobe Photography Org
Antoine HLMN
Known Participant
April 27, 2018
Looks like a big bug then...
GreatShotPhotos
Participating Frequently
April 27, 2018
LR Mobile
Antoine HLMN
Known Participant
April 27, 2018
Have you checked the « All pictures » counter?

When you say « Adobe app », you mean LR Mobile or a synced app?