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Antoine HLMN
Antoine HLMN
Known Participant
October 31, 2018

P: mobile: Store locally does not work anymore (iOS)

  • October 31, 2018
  • 63 replies
  • 1662 views

hi,

The "store locally" function on iOS seems to be not working anymore.

The only way to get the counter increasing is by manually "load" a picture by opening it.

I have enough space on my devices, rebooted the apps, devices and tried on different networks. Any others having this issue?

Kr,

    This topic has been closed for replies.

    63 replies

    Show previous replies
    T
    troyu54351406
    Participating Frequently
    November 9, 2018
    I've made a little progress, one of my other albums wasn't syncing correctly either, so I started there. I'm using Lightroom Classic on my Mac so I unchecked the "sync with cloud" option, then cleared my local cache on iOS and then re-enabled it on the Mac. When choosing "store locally" on iOS it worked... this fixed it for that album. Maybe this will work for you. Seemed to sync very fast so I doubt that Adobe is clearing your data from the cloud immediately but I can't be sure of course.

    For the other album with 2000+ photos, this option didn't work for me, so what I've ended up doing is selecting all of the synced photos and then found a field that I hadn't stored any metadata in (yet). For me it was "Caption", I just typed in a "." and saved the change. This is forcing a re-sync of all my files so it's taking FOREVER but it looks like it might have gotten it unstuck. 1700 files to go... I'll post back if it works or not.
    T
    troyu54351406
    Participating Frequently
    November 8, 2018
    Also, I do have "download smart previews" selected.
    T
    troyu54351406
    Participating Frequently
    November 8, 2018
    I'm having the same issue actually after upgrading to 2 new devices and iOS 12. In my case, it runs for about half of an album (1081/2036) and then stalls. It actually appears to stall in the same place on both devices which also seems suspect. 

    I tried to unmark "store locally", clear all caches, uninstalled LR, reinstalled and problem persists. 
    greule
    greule
    Inspiring
    November 5, 2018
    Do you have "Only Download Smart Preview" - enable when you open up Lr Mobile settings -> Cloud Storage&Sync? Does this occur to all of your albums? - Lr Mobile QE
    Antoine HLMN
    Antoine HLMNAuthor
    Known Participant
    November 2, 2018
    * I have, it was awesome!
    Antoine HLMN
    Antoine HLMNAuthor
    Known Participant
    November 2, 2018
    Looks similar to this issue:

    https://feedback.photoshop.com/photoshop_family/topics/lr-does-not-load-previews-despite-being-store...
    Antoine HLMN
    Antoine HLMNAuthor
    Known Participant
    November 2, 2018
    I have
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 2, 2018
    Thanks for the video.  I see you've been to Hraunfoss!

    I tried duplicating your actions on my iPad and am not able to see what you are seeing. I am going to ask an engineer to step in here.
    Rikk Flohr: Adobe Photography Org
    Antoine HLMN
    Antoine HLMNAuthor
    Known Participant
    November 1, 2018
    Here’s a video of the issue. First a Speedtest just FYI (around 15 MB/s)

    https://share.icloud.com/photos/0hJxE...
    Antoine HLMN
    Antoine HLMNAuthor
    Known Participant
    November 1, 2018
    I have, both app and both devices.
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