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markd53371332
Participant
July 13, 2021

P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

  • July 13, 2021
  • 104 replies
  • 23113 views

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

 

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

 

Thanks in advance

    This topic has been closed for replies.

    104 replies

    reuben5C68
    reuben5C68
    Participating Frequently
    August 17, 2022

    Hi i just checked and im still on version 5.4. so i guess i havent received the update yet . phewww i have hope now !

    Timothy.Spear
    Timothy.Spear
    Inspiring
    August 17, 2022

    What version do you have?

     

    Tim

    reuben5C68
    reuben5C68
    Participating Frequently
    August 17, 2022

    Could just be that i havent received the update yet i hope . well my fingers are crossed because i just refreshed the adobe creative cloud app and it still says up to date .

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 17, 2022

    @reuben5C68 Please go to Help>System Info… and verify you have installed Version 5.5.
    Thanks

    Rikk Flohr: Adobe Photography Org
    reuben5C68
    reuben5C68
    Participating Frequently
    August 17, 2022

    I just tried to upload some images i had laying around and its still happening for me , adobe creative cloud says the app is up to date since tuesdays updates ..

    reuben5C68
    reuben5C68
    Participating Frequently
    August 17, 2022

    since thye have released a fix can anyone confirm its working correctly now? since the tuesday updates ? im away and not able to check but it'd be good to hear back from anyone that has some photos to import ❤️

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 17, 2022

    Greetings, 

     

    Updates for Adobe Photography products began rolling out Tuesday night, August 16th,  The updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience. 

    Rikk Flohr: Adobe Photography Org
      reuben5C68
      reuben5C68
      Participating Frequently
      July 29, 2022

      Well thank you very much this is the first bit of releif ive had on this issue . obviously a lot of people having the same issue and it deffinetly needs to be fixed as its been happening for a long time and i have just found ways around it . but i pay good money for it and it needs a fix . this will do till they do fix it if they ever do 🙂

      analytical_interest157F
      analytical_interest157F
      Inspiring
      July 29, 2022

      @reuben5C68 Yes, it does. That's why i dumped LR classic and went with CC. As much as I don't want to keep paying monthly, having a single source of truth make things much simpler. I see photos on all my devices no matter where I uploaded. I edit on one device, those edits are reflected on other devices. 

        reuben5C68
        reuben5C68
        Participating Frequently
        July 29, 2022

        So does browser Lightroom cc sync all my photos and work with my app? like if i upload my nefs to the browser version will they appear in my app thats not currently accepting imports?

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