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markd53371332
Participant
July 13, 2021

P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

  • July 13, 2021
  • 104 replies
  • 23116 views

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

 

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

 

Thanks in advance

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    104 replies

    Show previous replies
    Julie k
    Community Manager
    Julie kCommunity Manager
    Community Manager
    November 5, 2021

    If you are seeing this error and had downloaded Lightroom from the Microsoft Store, please try installing Lightroom from https://www.adobe.com/products/photoshop-lightroom.html instead. 

     

    For others, I wonder if you could be running low on disk space? We should be giving proper messaging if so, but that's the current theory I'm trying to run down. You can tell Lightroom to take up less space locally by going to Edit > Preferences > Local Storage and reducing the "photo cache size"

    I'd appreciate if a few people could give this a try and let us know if that helped.

      T
      tridensaeronautica
      Participant
      November 2, 2021

      I have the same Problem since since a couple of week. Its not only happening with my PC Version but also with my Lightroom Mobile. I can cheese it by closing and opening but its extremely annoying when i try to uplod 100 or more pictures at once after a day outdoors. 

      L
      Loman6C12
      Participant
      November 1, 2021

      Having the same issue and it has rendered Lightroom useless.

      G
      gault5D66
      Participating Frequently
      October 31, 2021

      OS and Version Number: Windows 10 

      Lightroom Version Number:5

      Exact steps to reproduce:

      1. File
      2. Add Photos
      3. This PC< Windows(C):
      4. Image ID  Dimensions 6240x4160  Bit Depth 24
      5. Camera   Canon EOS 6D Mark II
      6. Add 1 Photo
      7. I did not encounter a problem, when I added one photo at a time, from my hard drive. problem occurs when adding multiple files, from camera disk and hard drive.
      8.  
      9.  
      10.  
      11.  
      12.  

      13.  Thank you!
      G
      gault5D66
      Participating Frequently
      October 31, 2021

      I just started having that issue! I am with Windows 10 as well. I am using an upgraded Photoshop Express program to get me by.

       

      G
      gault5D66
      Participating Frequently
      October 30, 2021

      With the October update, all of a sudden Lightroom will not import all photos, neither from my camera disk or from pictures downloaded on my computer. The message is simply : Unable to copy files.

      Adobe Photshop Express and Photoshop do not have any issues with opening and editing. 

        D
        default33h9x63arbtk
        Participant
        October 29, 2021

        I also just started having this issue doing nothing different trying to import .cr2 files from external hard drive to Lightroom on my Mac. I keep getting this error. 

        D
        DaneroAE
        Participant
        October 29, 2021

        I have this same issue for months now. It comes and goes. It drives me crazy. I have been chatting with the Adobe costumer service, they were in my computer, tried everything and couldnt solve it. 2 days later one of the other collegues called me and went into my laptop as wel. He said it was because of my One Drive, this isnt correct. It even happens when i upload pictures directly from my SD card. And it isnt correct anyways, because when i import and start working on photos one by one, i dont change anything and still the issue comes up again. Please Adobe, im practically begging, im so delate with my photoshoots, clients are getting impatient and im stil paying for your services every month. You should have find a solution by now! 

        C
        Corinne5FBF
        Participating Frequently
        October 29, 2021
        My workaround is to log into Adobe Classic online to upload pics. It takes
        about 15 minutes for 500 pics. Classic doesn't have all the features I
        need. So then I use the Windows App and the pics show up in the file I
        saved them to.

        Takes longer, but it works for me. Adobe seems to be ignoring the App
        glitch.
        A
        Amendozaphotos
        Participant
        October 29, 2021

        I am also dealing with this issue.  Trying to import batches of 10-50 photos at a time and only 1-6 will be added.  The rest receive the cannot be added error.

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