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J
June1st1998
Participating Frequently
January 30, 2024

P: People tab not available in some regions proximate to restricted locations

  • January 30, 2024
  • 12 replies
  • 2401 views

I just bought and installed Adobe Lightroom to my Windows 10 pc today. I only uploaded a small portion of my photos using the desktop version, 1,122, because my primary initial need is for organization. I stopped here to test out the facial recognition features. The people view option has been enabled, I enabled in upon installation. All my pictures are of people. It has been over 6 hours since upoading all pictures and they are all "synced and backed up" However, whenever I click on the People tab it still reports "No People Found Yet. Synced photos will be analysed in the cloud. Ensure your photos are synced and check back later."  What am I doing wrong?

    12 replies

    P
    Community Manager
    PeterB217095629Community Manager
    Community Manager
    June 2, 2025

    @Jade34405402nxz8  - please do let us know if this problem is continuing for you.  We would like to fix it and avoid having others hit the same issue.

     

    Thanks,

    Peter

    P
    Community Manager
    PeterB217095629Community Manager
    Community Manager
    May 28, 2025

    Jade34405402nxz8,  if you are still seeing a problem here, I have sent a private message in order to get some more details to help you out.  

     

    -Peter

    P
    Community Manager
    PeterB217095629Community Manager
    Community Manager
    May 19, 2025

    Make sure you give it some time.  That said, still doesn't sound right and we will check.

     

    -Peter

      J
      Jade34405402nxz8
      Participant
      May 19, 2025

      I still seem to be having the same problem. I uninstalled and re-installed lightroom. Still saying "no people found" no matter what I do.

      P
      Community Manager
      PeterB217095629Community Manager
      Community Manager
      May 19, 2025

      @Jade34405402nxz8  - sorry for the delay, this should now be fixed.  Please take a look and let us know.

       

      -Peter

        P
        Community Manager
        PeterB217095629Community Manager
        Community Manager
        April 29, 2025

        @Jade34405402nxz8 

         

        I will take a look here and see if we can address this.

         

        -Peter

        J
        June1st1998Author
        Participating Frequently
        April 29, 2025

        Rikk Flohr responded and escalated it to a fix for me; I was unable to troubleshoot and fix on my own. I beleive it was due to my proximity to Illinois.

        J
        Jade34405402nxz8
        Participant
        April 28, 2025

        I am in Columbia Missouri and having the same issue - how do I go about getting it fixed? I've tried all other solutions so I suspect I''m having a similar problem.

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        March 14, 2024

        Updating status - closing thread

        Rikk Flohr: Adobe Photography Org
          J
          June1st1998Author
          Participating Frequently
          March 14, 2024

          Fixed! Thank you so much!

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