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Yakub Murcek
Participating Frequently
June 18, 2025

P: Portrait images shared to cloud from LrD show as distorted on other devices

  • June 18, 2025
  • 33 replies
  • 8126 views

All images are displayed and even downloaded in this weird wide aspect ratio. This makes any photo sharing via Lightrood Cloud unusable. Can't send photos to pick for my clients. Please fix this 🙏

    33 replies

    andyh_73
    andyh_73
    Participating Frequently
    August 13, 2025

    Thanks for adding the clarification regarding existing issues @Rikk Flohr: Photography. Seems to have done the trick for me. 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 13, 2025

    @NigelBig,  you will need to correct those manually. I have added instructions to the fixed post. 

    Rikk Flohr: Adobe Photography Org
      M
      michiel_5642
      Participant
      August 13, 2025

      can confirm it works for me with newly uploaded images after update

        andyh_73
        andyh_73
        Participating Frequently
        August 13, 2025

        Update has not fixed the squashed image problem for me. One of my albums that was particularly affected by this has not changed after updating Lightroom.

        M
        M.J.W.
        Participant
        August 13, 2025

        I'm still having that problem. please fix.

        N
        NigelBig
        Participant
        August 13, 2025

        Will this update also correct previously imported images affected by this bug?

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          August 13, 2025

          Greetings all, 

           

          A new update for the Adobe Photography products has been released.  The August update contains an update regarding this issue. 

          If you do not see the update in your Creative Cloud Application, you can refresh it by pressing  [Ctrl/Cmd]+[Alt/Opt]+[ R ].

          Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

           

          Thank you for being so patient. 

          Please note that this fix only adjusts images newly synced to the cloud with 8.5. To fix previous images, you will need to commit a tiny edit to the image and then allow it to resync. 

          Rikk Flohr: Adobe Photography Org
          J
          juanvictor.sl
          Participant
          August 13, 2025

          Olá, meu relato é sobre a visualização da grade de fotos na núvem. Quando subimos fotos para a nuvem e disponibilizamos ni link, as fotos verticais estão ficam achatadas horizontalemente, não me lembro ao certo quando me ocorreu, acredito que tenha cerca de 1 mês.
          OBS: no modo grade de foto, a visualização se adapta para o formato da foto, seja horizontal ou vertical. porém isso não esta funcionando corretamente:


          1. Versão do aplicativo

           Adobe Lightroom 8.4

          2. Plataforma e versão do sistema operacional
          Sistema Windows 11

          3. Etapas Básicas para reproduzir o problema

          Na página de navegação Nuvem >  ir no Menu superior Visualizar > Opção Grade de foto

          4. Resultado esperado e resultado real

          https://adobe.ly/3UW7PbR Resultado esperado

          https://adobe.ly/41F8L8a Resultado Real

          Consequência: Fotos verticais achadas quando meus clientes baixam o arquivo direto do link
          Alguém ja teve o mesmo problema?

          Em anexo tem um print, fotos destacadas em verde estão de acordo com a função grade de foto, já as destacadas em vermelho, não estão...

          Ian Ortiz
          Ian Ortiz
          Participant
          August 1, 2025

           

           

          I've been having a problem where any vertical image gets squished in the preview. Then when opening it up, it starts as squished but then returns to normal. It's a bit annoying to deal with. 

          Y
          Yakub MurcekAuthor
          Participating Frequently
          July 30, 2025

          Canceled my subscription because of this as it is very unprofessional. I'll wait one more day; otherwise, I'm switching to Luminar. I'm sure if it were a new feature you'd charge us for, it would've been released much faster 🙂

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