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Yakub Murcek
Participating Frequently
June 18, 2025

P: Portrait images shared to cloud from LrD show as distorted on other devices

  • June 18, 2025
  • 33 replies
  • 8126 views

All images are displayed and even downloaded in this weird wide aspect ratio. This makes any photo sharing via Lightrood Cloud unusable. Can't send photos to pick for my clients. Please fix this 🙏

    33 replies

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    B
    Community Manager
    brianmatiashCommunity Manager
    Community Manager
    June 18, 2025

    Could you confirm the camera that you're using for these images? Thanks!

    Y
    Yakub MurcekAuthor
    Participating Frequently
    June 19, 2025

    Sure, it's Sony A7C II. The version of Lightroom is 8.4 on my Macbook Air M2.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 18, 2025

    What Lightroom Client did the syncing with the cloud?
    Are the images all captured in Portrait Orientation?

    Rikk Flohr: Adobe Photography Org
      Y
      Yakub MurcekAuthor
      Participating Frequently
      June 19, 2025

      Yes, it seems to me like the problem appears only with photos show with portrait orientation (Sony A7C II). I'm sending the version of my Lightroom CC and its details:
      Lightroom version: 8.4 arm64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
      NGL Version: 1.41.0.11
      WF Version: 7.4 a9dfbad
      VF Version: 1.0.154
      HIL Version: 40501
      CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
      PH Version: 5.2.3

      Operating system: macOS
      OS Version: macOS 14.5 (23F79)
      Application architecture: arm64
      Computer model: Mac14,2 / Apple M2
      Logical processor count: 8
      Real memory available to Lightroom: 8 192,0 MB
      Real memory used by Lightroom: 563,0 MB (6,8%)
      Peak memory used by Lightroom: 642,0 MB
      Memory cache size: 439,1 MB

      Internal Camera Raw version: 17.4 [ 2271 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: Neon
      Camera Raw virtual memory: 0MB / 2048MB (0%)

      Displays: 1) 2940x1912, 2) 3440x1440

      Graphics Processor Info: Metal: Apple M2
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
      OS Media Capability: true

      Application Folder: /Applications/Adobe Lightroom CC
      Settings Folder: /Users/yakub/Library/Application Support/Adobe/Lightroom CC
      Library Folder: /Users/yakub/Pictures/Lightroom Library.lrlibrary

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        June 19, 2025

        Thanks for confirming. 

         

        If you perform an additional edit in LrD 8.4, and then allow that edit to sync, does it correct the distortion?

        An additional question, did these photos start out as edited local and then were promoted to cloud?

         

         

        Rikk Flohr: Adobe Photography Org
        ?
        ?????_????????6187
        Participant
        June 18, 2025

        maybe someone had this problem? the sync of photos to the cloud from the MacBook is frozen. license, updates have been made

          nikunj.m
          Community Manager
          nikunj.mCommunity Manager
          Community Manager
          June 18, 2025

          Hi, thanks for reaching out, and we're sorry about the trouble! We would need a few more details before we can help figure this out.

          To start, could you share the version of Lightroom you're using? Did sync stop working after an update? You can try going to https://adobe.ly/460tXsk and checking if you can see the images there. 


          Thanks,
          Nikunj

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