Participating Frequently

P: Portrait images shared to cloud from LrD show as distorted on other devices

Forum|Forum|8 months ago
June 18, 2025
33 replies
8126 views

All images are displayed and even downloaded in this weird wide aspect ratio. This makes any photo sharing via Lightrood Cloud unusable. Can't send photos to pick for my clients. Please fix this 🙏

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A

AndrewKryv

Participant

The new lightroom update is messing up my images and how i share them online, I need to know if its a bug or its on my end because this has never happened before. The images are all messed up, in lightroom desktop they dont look nice and have black borders on photo grid, what's even worse is on the web where i share it and put it on my portfolio it randomly stretches the image

A

Amos Ogunyemi

Participant

Having the exact same issue when uploading images to the cloud.

Lightroom version: 8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL Version: 1.41.0.11
WF Version: 7.4 a9dfbad
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HUAWEI HKD-WXX / 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz
Logical processor count: 8
Processor speed: 3.3 GHz
Real memory available to Lightroom: 16167.3 MB
Real memory used by Lightroom: 2355.1 MB (14.5%)
Virtual memory used by Lightroom: 3073.5 MB
Memory cache size: 3778.6 MB

Internal Camera Raw version: 17.4 [ 2271 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 736MB / 6035MB (12%)
Camera Raw real memory: 738MB / 16167MB (4%)

Displays: 1) 2520x1680, 2) 1920x1080
System DPI setting: 192 DPI (high DPI mode)
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Iris(R) Xe Graphics (30.0.101.1003)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\amoso\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\amoso\AppData\Local\Adobe\Lightroom CC\Data

andyh_73

Participating Frequently

Hi. Is it possible to have an update on this please, Adobe? It's been around 2 weeks since the last response from you in this thread and the problem still persists. Here's hoping you've found the issue and plan to fix soon.

Thanks.

J

Jake35819570ax4s

Participant

Updated to 8.4 today then imported some new photos and uploaded them to the cloud. All of the portrait photo thumbnails are skewed in the LR app and when initially loaded in detail view, they are skewed but eventually load correctly. When shared to an album, the thumbnail and full size version both are skewed. This is terrible.

D

dlcdpolo

Participant

My photos aren't properly sized after uploading them online via the cloud. I tried re-uploading them into a new album, but I'm having the same issue. See attached file.

S

stellar_rhapsody2619

Participant

I'm so relieved to see that I am not the only person experiencing this very issue. So embarassing to finish a gallery and then to send it out, with the client asking why their photos are being squished (and it is happening in every single gallery, no matter how I save it, after a specific date). I tried new albums. I checked my drivers. I checked for updates. I troubleshot everything I could think of and I am coming up empty and having to rely on physical storage for sharing photos. HELP!

an_de_lu_lu

Participant

I'm also having the same crisis. I am past my due date for my client and this is SO frustrating. Thinking about just cancelling my subscription and moving back to open source software at this rate.

Does anyone know a proper solution to this before I just give up?

an_de_lu_lu

Participant

Okay I may have figured it out. I selected all the photos that were completely developed and selected 'Auto Apply Settings to ### photos' or Shift + A.

Forgot that this was a thing, I thought it auto applies for you when you share...

H

Henry_Franz

Participant

Same here. All images imported after the 8.4 update are imported and shown in landscape orientation even if they are shot in portrait orientation.

I noticed that when browsing the images on a local folder are shown correctly, therefore something is happening during the cloud upload.

I tried to delete and import again the images, but the problem persist.

S

stellar_rhapsody2619

Participant

Yes! Same here. I deleted and re-uploaded. I tried a new folder. They show up on my computer accurately, but show up online innacurately. What's more, they don't download correctly, either. They will download as the squished version.

N

NigelBig

Participant

I'm also getting this problem since the update, with Lightroom (8.4) and my Canon R6 Mark II.
It happens with the Portrait rather than the Landscape shots, and only on those imported since the 8.4 update.

==============

Lightroom version: 8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL Version: 1.41.0.11
WF Version: 7.4 a9dfbad
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Latitude 5520 / 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz
Logical processor count: 8
Processor speed: 1.8 GHz
Real memory available to Lightroom: 16106.7 MB
Real memory used by Lightroom: 2405.7 MB (14.9%)
Virtual memory used by Lightroom: 5028.4 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 17.4 [ 2271 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 120MB / 6005MB (2%)
Camera Raw real memory: 123MB / 16106MB (0%)

Displays: 1) 1920x1080, 2) 1920x1080
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Iris(R) Xe Graphics (32.0.101.6556)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Nigel_King\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Nigel_King\AppData\Local\Adobe\Lightroom CC\Data

N

NigelBig

Participant

And it's the same problem with viewing the Album on Lightroom.com with a shared link.

Which is a bit of a distaster for me as that's how I usually share all my shots to the client.

N

NigelBig

Participant

The only way round it I've found so far is ti use Lightroom Web to edit, then for each image , rotate right then left.

C

co2co3

Participant

I'm experimenting the same issue. I have the latest LrD and Lr on the iPad and am shooting on a Fuji X-T5.

C

co2co3

Participant

Experiencing, not experimenting.

andyh_73

Participating Frequently

Hello

I'm using Lightroom Desktop 8.4, running on an M1 MacBook Pro (16Gb RAM). I have set up an album containing photographs of various aspect ratios. Viewing these from within Lightroom Desktop itself, everything appears fine. Then, when I share and then edit the layout using the web browser (on Safari and Chrome), all the portriat ratio photos appear squashed and in a landscape ratio. This distortion remains when you click on one of the photos. Also, on the iPhone the distortion continues.

Please see attached photos. I've rebooted my machine, uninstalled Lr Desktop, reinstalled it, cleared my web browsers - everything I can think of. Not sure why this is happening - so I'm reaching out to see if there is a solution.

Please advise.

Regards

Andy

andyh_73

Participating Frequently

Just to add that these photos are Sony RAW files (.ARW) from a a7RV. Thanks.

andyh_73

Participating Frequently

To add further.....these photos were captured in portrait orientation, edited mainly in Lightroom Classic, then saved to a collection and synced with Lightroom Cloud. Then some further editing done in Lightroom Desktop before I instigated the sharing.

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