Participant

P: Recommended Presets Not Working

Forum|Forum|1 month ago
March 23, 2026
211 replies
5465 views

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

T

Twiggyl

Participating Frequently

@Rikk Flohr_Photography thanks a lot, I did not get the automatic update for some reason and no further notification from this post either ! All is fixed now ! Once again thanks a lot !

T

Twiggyl

Participating Frequently

@adobe we are now celebrating one month or more on this ticket. Can we have a forecast please for a fix ?

Rikk Flohr_Photography

@Twiggyl The fix was released 19 days ago. Make sure you are up to date and have version 9.3 installed.

Rikk Flohr: Adobe Photography Org

Tella

Participant

Under recommended presets, none of these presets will load

JAgostinho

Participating Frequently

Just to share my experience with customer service. Due to this issue [now finally solve] I ask for a compensation and adobe customer service [via chat] gave me one more month of subscription [I have the 20GB full year service]. If you were affected give it a try. Best regards.

Amanda Fisher

Participating Frequently

I just updated my Adobe Lightroom (4/16/26), the newest update worked and fixed this issue!! Yay!!

Claire H.

Community Manager

@Amanda Fisher Thank you for confirming that it now works for you! Please don’t hesitate to reach out if you run into any other issues. ^CH

Yevgeniy38068222bw0x

Participant

Looks like it’s working now! When can we expect refunds for our subscriptions for the time it wasn’t working? We shouldn’t be paying for a product that doesn’t work.

JAgostinho

Participating Frequently

Ask for it, they gave me one more month of subscription ;)

D750 Sam

Participant

I just updated my Lightroom and the presets are up and functioning.

Claire H.

Community Manager

@D750 Sam Thank you for confirming that it now works for you! ^CH

cb804

Participant

Yes,, v9.3 seems to have resolved the preset issue. Thank you Adobe.

83stef

Participant

Hello, the latest update v 9.3 seems to have fixed the problem, thank you Adobe.

Rikk Flohr_Photography

Greetings all,

A new update for the Adobe Photography products has been released. The April release (x.3) contains an update regarding this issue.

If you do not see the update in your Creative Cloud Application, you can refresh it by pressing [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient.

Rikk Flohr: Adobe Photography Org