Participant

P: Recommended Presets Not Working

Forum|Forum|8 days ago
March 23, 2026
80 replies
1852 views

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

MSMacedo

Participant

No updates yet, Adobe?

At this point, it feels fair to extend subscriptions to match the time it’s taking to resolve this and other major issues. After all, users are paying to perform software quality control on Adobe’s behalf. What a shame!
Anyone else agree?

dylan_9594

Participant

With so many people having the same issue, you would think it could have been solved by now. Works just fine on Lightroom Mobile though.

MSMacedo

Participant

Hi!

Yes, it also works fine in the Lightroom Web version—and that makes it even more upsetting.

We now have Lightroom Classic, Lightroom (PC/Mac app), Lightroom Web, and Lightroom Mobile: four different applications, each behaving differently and offering inconsistent features and flaws.

For example, in Lightroom you can hover over a preset to preview it applied to the full image without committing to it. In Lightroom Web, however, previews are limited to small thumbnails, forcing users to actually apply the preset and then revert it if it doesn’t work.

Has anyone at Adobe been told how frustrating it is to constantly switch between versions just to make basic adjustments?

Why doesn’t Adobe offer one product that works properly, instead of four patched together with band‑aids?

Tartanclad83

Participant

Is this going to be fixed, or what? In the mean time, we’re all paying for this service and it’s been down for how long by now? My sister uses it for her actual work as a wedding and event photographer and it’s not working for her either with deadlines looming.

JAgostinho

Participant

Any news regarding this issue? I'm an amateur photographer that pay a full year for Adobe services [that are getting way expensive] and now this fundamental tool stop working. @adobe what is the ETA for the fix?/ What is adobe thinking to refund the clients? Regards

wise_heartB831

Participant

Spoke to agent in chat let see if it dose anything. They seem the like your money each month but not worried about fixing things. Why roll out an update that doesn't work. A reply from adobe would be good.

ShysJourney

Participant

Mine has been doing the same and I called customer service a week ago and they told me its a known issue they are working on it will be back soon, but a week now? I have wedding photos and gender reveal photos that now It'll take longer to edit soooo annoying when will this get fixed @adobe