P: Recommended Presets Not Working

Just to share my experience with customer service. Due to this issue [now finally solve] I ask for a compensation and adobe customer service [via chat] gave me one more month of subscription [I have the 20GB full year service]. If you were affected give it a try. Best regards.

I just updated my Adobe Lightroom (4/16/26), the newest update worked and fixed this issue!! Yay!! 

Looks like it’s working now! When can we expect refunds for our subscriptions for the time it wasn’t working? We shouldn’t be paying for a product that doesn’t work.

Yes,, v9.3 seems to have resolved the preset issue. Thank you Adobe.

Hello, the latest update v 9.3 seems to have fixed the problem, thank you Adobe.

I wonder if anyone can help me with this. I no longer have the recommended presets. I seems to start to scan the image and then just stops. Any suggestions?

Hi everyone,

I’m having an issue with the “Recommended” AI presets in Adobe Lightroom (desktop version). They simply won’t load.

Here’s what I’ve already tried:
- Reinstalled Lightroom completely  
- Cleared local cache (Lightroom CC + CameraRaw folders)  
- Disabled GPU acceleration  
- Logged out and back into Adobe Creative Cloud  
- Tested different networks (including mobile hotspot)  

Important detail:
The feature works perfectly in Lightroom Web, but not in the desktop app.

Because of that, I assume it’s not an account or server issue, but something local on my system.

Has anyone experienced the same problem or found a fix?

I’m using:
- Windows 11 (latest version)  
- Latest version of Lightroom  9.2

Any ideas would be really appreciated!

Why is it taking so long for the presets issue to be resolved?

Lightroom presets on my pc does not load up post Lightroom update on creative cloud desktop.