P: Recommended Presets Not Working

Buonasera, a me il problema del non funzionamento dei preset, e di altri comandi tipo riduzione disturbo, si è cominciato a verificare dal circa un mese ed ancora non si è risolto, il sistema dice che sta scaricando documenti AI e di riprovare più tardi sotto c’è una barra di avanzamento immobile, cosa si deve fare? 

​@Rikk Flohr_Photography thanks a lot, I did not get the automatic update for some reason and no further notification from this post either ! All is fixed now ! Once again thanks a lot ! 

​@adobe we are now celebrating one month or more on this ticket. Can we have a forecast please for a fix ? 

Under recommended presets, none of these presets will load

Just to share my experience with customer service. Due to this issue [now finally solve] I ask for a compensation and adobe customer service [via chat] gave me one more month of subscription [I have the 20GB full year service]. If you were affected give it a try. Best regards.

I just updated my Adobe Lightroom (4/16/26), the newest update worked and fixed this issue!! Yay!! 

Looks like it’s working now! When can we expect refunds for our subscriptions for the time it wasn’t working? We shouldn’t be paying for a product that doesn’t work.

I just updated my Lightroom and the presets are up and functioning.

Yes,, v9.3 seems to have resolved the preset issue. Thank you Adobe.

Hello, the latest update v 9.3 seems to have fixed the problem, thank you Adobe.