P: Recommended Presets Not Working

I wonder if anyone can help me with this. I no longer have the recommended presets. I seems to start to scan the image and then just stops. Any suggestions?

Hi everyone,

I’m having an issue with the “Recommended” AI presets in Adobe Lightroom (desktop version). They simply won’t load.

Here’s what I’ve already tried:
- Reinstalled Lightroom completely  
- Cleared local cache (Lightroom CC + CameraRaw folders)  
- Disabled GPU acceleration  
- Logged out and back into Adobe Creative Cloud  
- Tested different networks (including mobile hotspot)  

Important detail:
The feature works perfectly in Lightroom Web, but not in the desktop app.

Because of that, I assume it’s not an account or server issue, but something local on my system.

Has anyone experienced the same problem or found a fix?

I’m using:
- Windows 11 (latest version)  
- Latest version of Lightroom  9.2

Any ideas would be really appreciated!

Why is it taking so long for the presets issue to be resolved?

Lightroom presets on my pc does not load up post Lightroom update on creative cloud desktop. 

Bonsoir,

J’ai exactement le même problème sur Lightroom (version Cloud) sur PC Windows 11.

👉 La fonction “Recommandations” analyse bien la photo, mais aucune suggestion ne s’affiche ensuite.

Voici tout ce que j’ai déjà testé :

Déconnexion / reconnexion du compte Adobe

Redémarrage de Lightroom et du PC

Mise à jour complète de Lightroom et Creative Cloud

Vérification de la synchronisation cloud (OK)

Test sur plusieurs photos

Mise à jour des pilotes de la carte graphique

👉 Important : la fonction fonctionne parfaitement sur mobile (Android) et tablette avec le même compte.

Donc le problème semble spécifique à la version Windows.

Si quelqu’un a trouvé une solution ou si Adobe peut confirmer un bug en cours, je suis preneur.

Merci 🙏

​@adobe : when can we expect an answer ? Please keep us updated. When will you fix this ? Do we have to ask to ask for partial refund ? 

I am getting the same thing on my Omen laptop but when I try my macbook it works. Weird!

I just submitted a report for this very issue.  My guess is that it should not be more than a patch to fix this.  It is a bit disappointing that this feauture is not working at all.  Let’s hope for a quick fix. 

I have the latest version for Lightroom (cloud), yet the “recommended presets” are not loading after analyzing my images.  I have checked all my settings and the possibility of another update, but everything seems fine on my end.  I am wondering if there had been other similar comments from other users.  I am hoping that this would be an easy patch to overcome this issue.