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1mpala
1mpala
Participant
March 23, 2026

P: Recommended Presets Not Working

  • March 23, 2026
  • 211 replies
  • 5652 views

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

 

    211 replies

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    nikunj.m
    nikunj.m
    Legend
    March 23, 2026

    Hi, thanks for reaching out!

    Please go to the Help menu in Lightroom, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or by sending a link to the text file. 

    Does this happen with all images, or only when working with files of a specific format? Did this start happening after the latest update?


    We're here to help, just need some more information.

    Thanks,
    Nikunj

      1mpala
      1mpalaAuthor
      Participant
      March 23, 2026


      I didn’t have this problem before; it started later. I thought maybe it would be fixed, so I checked to see if there were any updates and installed them, but it still didn’t work. I think it’s visible here, but it won’t let me click on it or do anything else because when I minimize it, it looks like it’s visible here, or when I switch between tabs Sometimes the photo gets stuck while it's being analyzed 

       

      Lightroom version: 9.2 x64 [ 20260217-0314-dfbaf86 ] (Feb 16 2026)
      NGL Version: 1.42.0.5
      WF Version: 8.2 5e8f3ad
      VF Version: 1.0.164
      HIL Version: 40501
      CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
      PH Version: 5.2.3
      Adobe GSDK Version: 1.4.0.171
      CR Version: 29.0.0.202506270808_710830c

      Operating system: Windows 10
      OS Version: Windows 10 Pro (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: CASPER BILGISAYAR SISTEMLERI A.S CASPER NIRVANA / Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz
      Logical processor count: 8
      Processor speed: 3,0 GHz
      Real memory available to Lightroom: 16332,0 MB
      Real memory used by Lightroom: 1544,2 MB (9,4%)
      Virtual memory used by Lightroom: 2224,3 MB
      Memory cache size: 0,0 MB

      Internal Camera Raw version: 18.2 [ 2482 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 391MB / 6118MB (6%)
      Camera Raw real memory: 392MB / 16332MB (2%)

      Display: 1920x1080
      System DPI setting: 96 DPI
      Dark Mode: Yes
      Desktop composition enabled: Yes
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1060 3GB (32.0.15.7283) - 3 GB
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
      OS Media Capability: true

      Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
      Settings Folder: C:\Users\Administrator\AppData\Roaming\Adobe\Lightroom CC
      Library Folder: C:\Users\Administrator\AppData\Local\Adobe\Lightroom CC\Data
       

      Eugenio35236184duse
      Eugenio35236184duse
      Participant
      March 23, 2026

      Hello, I have the same exact problem. It applies to all photos. I have tried everything (clearing cache, updating, reinstalling etc.) but it doesn’t work.

       

      Lightroom version: 9.2 x64 [ 20260217-0314-dfbaf86 ] (Feb 16 2026)
      NGL Version: 1.42.0.5
      WF Version: 8.2 5e8f3ad
      VF Version: 1.0.164
      HIL Version: 40501
      CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
      PH Version: 5.2.3
      Adobe GSDK Version: 1.4.0.171
      CR Version: 29.0.0.202506270808_710830c

      Operating system: Windows 11
      OS Version: Windows 11 Pro (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: LENOVO 21DK / AMD Ryzen 5 5625U with Radeon Graphics         
      Logical processor count: 12
      Processor speed: 2,2 GHz
      Real memory available to Lightroom: 14188,0 MB
      Real memory used by Lightroom: 1602,0 MB (11,2%)
      Virtual memory used by Lightroom: 2085,1 MB
      Memory cache size: 3287,4 MB

      Internal Camera Raw version: 18.2 [ 2482 ]
      Maximum thread count used by Camera Raw: 7
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 740MB / 5046MB (14%)
      Camera Raw real memory: 741MB / 14188MB (5%)

      Display: 1920x1080
      System DPI setting: 144 DPI (high DPI mode)
      Dark Mode: No
      Desktop composition enabled: Yes
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info: DirectX: AMD Radeon (TM) Graphics (31.0.21024.9001)
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
      OS Media Capability: true

      Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
      Settings Folder: C:\Users\EugenioQuintieri\AppData\Roaming\Adobe\Lightroom CC
      Library Folder: C:\Users\EugenioQuintieri\AppData\Local\Adobe\Lightroom CC\Data
       

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