P: Recommended Presets Not Working

anytime i try and load presets on Lightroom (not LrC) and try to use the recommended presets tab that uses suggestions from the Lightroom community it loads but stays blank and no presets show up, I can load my premium and personal presets fine but not the recommended tab

on newest version of Lightroom V9.2 and i have no idea what happened? i was looking at presets to edit and they loaded perfectly fine then went i swapped pictures my pc took longer than usual to load then next thing i know my community presets just not load and stay grey.

i will also add when i go to the WEB version or the APP on my phone the community presets load perfectly fine with no problem!

in the screenshot you can see the presets tab is open and just shows grey with no presets showing

Hey @ErnestoGRA,

Thank you for reaching out! Could you please let me know which version of Lightroom you’re currently using?

I also noticed that a new subscription was started today—are you still experiencing the issue after that update? If so, could you share a screenshot of what you’re seeing, along with any error messages? That will help us take a closer look and assist you more effectively.

^CM

Hello!
Had this issue recently but restarting the app fixed it, today the presets tab gets to ‘analyzing your photo’ then loads nothing.

Tried reset, reinstall, Installed different versions. All have the same issue.
All photo formats, same photos to work fine on Web and Android.
Thanks

Same for me. Only recently started happening. Since the latest update I think

For the last couple of weeks (I think since the latest update) presets in Lightroom are not working properly. You have the options, All, Strong or Subtle, Lightroom “analyses” the picture but it no longer diuplays any suggested presets. A bug introduced by theupdate?

Los ajustes recomendados por IA no me cargan. Tengo suficiente espacio, he desinstalado e instalado el programa… y nada. 

Same issue worked fine before last update. i click them it says analyzing your photo pops up for about a seconds then nothing.

Lightroom version: 9.2 x64 [ 20260217-0314-dfbaf86 ] (Feb 16 2026)
NGL Version: 1.42.0.5
WF Version: 8.2 5e8f3ad
VF Version: 1.0.164
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3
Adobe GSDK Version: 1.4.0.171
CR Version: 29.0.0.202506270808_710830c

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: CASPER BILGISAYAR SISTEMLERI A.S CASPER NIRVANA / Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz
Logical processor count: 8
Processor speed: 3,0 GHz
Real memory available to Lightroom: 16332,0 MB
Real memory used by Lightroom: 1993,6 MB (12,2%)
Virtual memory used by Lightroom: 4653,1 MB
Memory cache size: 3413,6 MB

Internal Camera Raw version: 18.2 [ 2482 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 364MB / 6118MB (5%)
Camera Raw real memory: 365MB / 16332MB (2%)

Display: 1920x1080
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1060 3GB (32.0.15.7283) - 3 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Administrator\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Administrator\AppData\Local\Adobe\Lightroom CC\Data



I didn’t have this problem before; it started later. I thought maybe it would be fixed, so I checked to see if there were any updates and installed them, but it still didn’t work. I think it’s visible here, but it won’t let me click on it or do anything else because when I minimize it, it looks like it’s visible here, or when I switch between tabs Sometimes the photo gets stuck while it's being analyzed