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1mpala
Participant
March 23, 2026

P: Recommended Presets Not Working

  • March 23, 2026
  • 211 replies
  • 5652 views

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

 

211 replies

TATIANA27785994gpso
Participant
March 24, 2026

Presets Premium works, Preset Yours works. Preset Recommended doesn’t works, and this is the function I used the most, I really need it

FITA00
Participant
March 24, 2026

Same error on my pc!

carl_4515
Participant
March 24, 2026

Exactly the same for me. Glad it isn’t just me. Presets work fine on my tablet and mobile. Hopefully there will be a solution soon.

Blessed lend by Amanda
Participant
March 24, 2026

Im using Lightroom not lightroom Web, The recommended presets are not loading at all

Lushfaded
Participant
March 24, 2026
black suggestions

I have tested this on mobile and desktop, on the mobile version, i am able to see presets suggestions but on the desktop version, i have been unable to see presets suggestions, i have tried uninstalling and reinstalling same version, and also unisntalling and installing a previous version,  updating graphic drivers, reboot myu desktop, tried on my laptop, it did not work

 

MassC
Legend
March 24, 2026

@Lushfaded 

Thanks so much for sharing the screenshot and the steps you’ve already tried—that’s really helpful. To get a clearer picture of what’s going on, could you also let us know which version of Lightroom Mobile you’re using? You can find this by going to Lightroom icon > About Lightroom.

If you’re on Desktop,  go to Help > System Info. Copy and paste everything into a text file and share as an attachment. 

^CMass

FITA00
Participant
March 24, 2026

Thanks a lot.

Here my system info for same error on pc

landvickroosta777
Participant
March 24, 2026

Ugggh

Participant
March 24, 2026

90 % It is a real bug problem. I chat with agent and i am waiting to fix them 

Sim'
Participant
March 24, 2026

Bonjour, les paramètres prédéfinis recommandés ne fonctionnent plus sur mon PC. En effet, “analyse de votre photo” apparaît deux secondes, puis disparait sans faire aucune proposition, et ce sur toutes les photos. 

83stef
Participant
March 24, 2026

depuis quelques jour cette fonctionnalité ne fonctionne plus, je clique sur “TOUT” Lightroom v9.2 indique “analyse de votre photo” quelques secondes et puis rien :
 pas de vignette d affichée en suggestion,
même si je change d onglé  “subtil” ou “N&B” =il se passe rien pas de suggestion de vignette.

j ai essayé sur un 2 pc même problème (windows11)
il y a que sur la version mobile ou cette fonction fonctionne correctement.

la fonction PREMIUM elle indique bien des vignettes en suggestion
merci

 

Izek_M567576
Participant
March 24, 2026

same thing started happening to me last night, i tried to load a preset and it never loaded so i reset the app and when i loaded it back up same exact issue. glad to know its not just me dealing with this problem but does any one know a fix to this haven't been able to find one after 6+ hours or troubleshooting and trying to look up a solution