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conradmb
Participant
March 8, 2020

P: Sharing to Portfolio: "Photo not synced" Error Message

  • March 8, 2020
  • 14 replies
  • 325 views

When I try to share a photo or album to Adobe Portfolio I get the error message: "Photos not synced. Original photos must be synced to the cloud before
publishing."

I get this error when I try to add the photo to an existing project in the Share to Adobe Portfolio dialogue box. If I add the photo as a "new project" is accepted. But again, if I select an existing project I get the error.

For albums, I get this error when I right-click on the album and select Share>Adobe Portfolio.

Same thing for photos and albums when I select the Share icon in the upper right of the screen.

I know all photos and albums are synced to the cloud - confirmed in the LR website, so I don't understand this error.

Please advise.

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    conradmbAuthor
    Participant
    April 19, 2020
    Yes. I've reset the program described above. Also, I've unchecked storing a copy of the originals on the local drive And I do have 3.2.1 installed. (I'm having other issues with that version that I'll not address here.)
    Having said that, I still get that error message at times.  I'm not getting consistent results. I'm still trying to understand what conditions trigger that error. 
    Even if I'm eventually able to share photos with Portfolio without getting that error message, I would still consider this a functional discrepancy. One should not have to choose between storing originals on the local drive and integrating with Portfolio.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 19, 2020
    I am not able to produce this following the steps described elsewhere. 

    Did you try the reset procedure mentioned above?
    Have you installed the 3.2.1 update? 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    April 13, 2020
    I experience the same problem Conrad. Think it might have something to do with folks storing a local copy of the original and storing one in the cloud.

    @8510810 See issue and steps described here: https://community.adobe.com/t5/lightroom/adding-lr-images-to-portfolio-photos-not-synced/td-p/10998233?page=1
    Hope this will help with reproducing the issue.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    March 9, 2020
    I am not able to replicate what you are seeing Conrad.

    Does this go away with a restart of Lightroom? A restart of the computer?

    If you haven't yet you may want to reset your preference file:

    A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

    Reset Procedure:
    1. Close Lightroom.
    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
    3. Overwrite the Preferences when prompted by the dialog.
    4. Close Lightroom.
    5. Restart Lightroom.

    Does the  issue continue after resetting the preferences?
    Rikk Flohr: Adobe Photography Org
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