P: Sound lost when downloading video from web (on iPhone)

I forgot to mention, I am running firmware 2.00 on my Sony A7iv. I am holding off with updating to 3.02 as a lot of bugs have been reported with that update from some users.

Thank you so much! I have also been able to import via the web interface, so agree. It looks like a desktop bug and only limited to MacOS since I was able to do it on my Windows PC application. I will create a separate thread for that issue, so on this one, we stay focused on the disappearing sound.

Hi again @Fredrik266205518dxt 

I am attempting to reply to separate posts from you in this thread, but it seems the forums UI isn't working the way I hoped.

Another work-around:  If you rename the exported videos that were captured with your original 1080P settings from .MP4 to .MOV, that could help the videos playback OK with native video players on each major OS.

A developer who is looking into this problem noted that the exported videos are saved as MP4, but the audio channel remains as uncompressed audio which is something more common to .MOV videos.  We are still working on a solution, so you and your share recipients don't need to use such workaround.  But I wanted to mention that renaming exports from .MP4 to .MOV with your video type does play the sound again for me!  Maybe this is helpful for any current videos you have uploaded.

Hi @Fredrik266205518dxt 

Let's create separate threads for separate issues -- otherwise it's hard for the multiple Lightroom teams to track priorities.  Can you please create a new thread if LR Desktop can't import your video.  FWIW, I imported 4K 10-bit via LR Web (lightroom.adobe.com) so if there's a bug, it sounds like a desktop bug.

Please note the same recording settings, and any significant details (like you did here already)

Edit: I just saw your subsequent post, about Mac OS.  Can you please also share what Sony A7IV firmware you are running?  I am curious since Mac OS 14.6.1 had no issue with the video sample I tried.

Did even more digging. There seems to be two problems here. One is Apple related. It seems that (despite installing a pack that is supposed to give support for advanced codecs), the Mac simply won't import the 4K 10bit videos correctly. The other problem seems to be Adobe related. I also installed Lightroom on my PC and tried importing the same video. It won't work. However, if I import it via the browser interface, it works. Is there any plan to support this video format also when importing via the app? Preferably on Mac, but that may still be prevented by the first issue...

Correction... I just noticed that the clips imported to iMovie are just black. I get the sound but no video. There must be something related to the video format that isn't just isolated to Lightroom but also iMovie.

Hello again, Charlie. Unfortunately, I have to add another issue as a consequence of the initial one. I now tried shooting video in 4K (XAVC-S, 100M 4:2:2 10 bit) and now Lightroom (version 7.5 running on Mac OS Sonoma 14.6.1) wont upload to Lightroom at all... When I connect the camera and browse for content, I can see and import the thumbnails from the video I just shot, but the clips themselves are just greyed out. I tried to import them into iMovie - no problem.

Thank you so much! Will try to change settings on the camera until further notice.