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P: Video edits are not exporting

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I have been trying for hours to export / save my edited videos from Lightroom app on my iPhone. Every single time the video is just exporting as it was originally before I edited it. I have tried so many suggestions on other message boards such as making sure I am not ticking 'original' when exporting. Nothing and I mean nothing is working. I am so frustrated and feel like giving up. Please someone help me. I have taken a screen shot from with the app (where you can see the colour adjustment) and then a screenshot of the exported video where the edit has not been saved. Please help.

iOS: iPhone

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P

paulo34601441pf87

Participant

I tried some os the workaroung suggested, but still having the bug, a 0:00 video saved...
Is that any ETA for this bug solution?

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Charlie.D

Adobe Employee

Moving this from Discussions to Bugs, and setting to Acknowledged.

The issue I can reproduce is that one applies a trim to a video in Crop mode, and then tries 'Save copy to device' and this saves a video that is 0:00 in length. I have reported this bug w/steps to the developers.

While waiting for a fix, the workaround I suggest is: after making desired edits, back out of edit mode to grid view, and then export the video. This action saves the edits and applies them to the video so that the video can be correctly exported.

If there is some other video export issue users here are seeing, please speak up and please shared clear steps to reproduce, share a screen recording, etc.

Thank you all for taking the time to report this issue so that it can be fixed!

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leigh34571282fy8e

Participant

Is there a update on this, when I export the video saves to photos on iPhone but when playing it doesn't do anything as there is no time it's 0secs

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thilini34526445yi5b

Participant

I'm unable to export videos on lightroom mobile app. I cleared cache, re installed nothing is helping. It used to work fine until now and today just sending me this error. 😠

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cmgap

Community Expert

Can you post a screen shot of the error?

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K

keith_f

Participant

Hi All,

I am having the same issue here.. I used to be able to export videos from LR, but after the last upgrade I am no longer able to export them. I have tried to re-export videos that I had previously processed and they will no longer export.

Lightroom Classic 13.1. Windows 11. Camera Raw 16.1

I no longer have the option of exporting MP4 files, only H.264, DPX or Original, unedited file.
My main use here is to downsize the video files for mobile devices.. so happy with MP4... just that it is no longer available.

Thanks for any assistance.

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Rikk Flohr-Retired

@keith_f This is an iOS (iPhone) thread with nothing to do with Lightroom Classic. I recommend you post in the Lightroom Classic Forum Discussions instead.

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Rikk Flohr: Adobe Photography Org

James33889564r9yh

Participant

So if I edit the video on my laptop, then open the mobile app and export it back to my laptop from there it seems to work... So you can stop panicking about trying to fix this bug now Adobe

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Roberto32670813rjl3

Participant

I have the same problem... If i open on mobile and after in mac it works?

Adobe, please we need a solution to fix this problem... i see its a problem of the software... if it is necesary i share with you my screen. I try to export the video with all the options. Export, export as, export as mp4, etc...

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James33889564r9yh

Participant

I'm also having this exact issue. None of the fixes listed above have helped. I've tried exporting multiple edited videos multiple different ways even sharing a link with myself and nothing seems to work. Surely Adobe have figured out a fix for this bug by now?
It makes the app pretty much useless as I really don't just want my lovely edits stuck in there forever with nowhere to go!

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Esse34037408xr49

Participant

Hello. Has anyone found or received a solution to this particular issue? I've been unable to export my videos since last Saturday, and none of the above solutions have worked. Thank you for any help you can provide as the product is far too expensive to be unusable.

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kyle32286751pb4z

Participant

I never had a problem exporting video until today. Ive tried mov and mp4. Neither will work. I didn't have this issue until i updated the ligjtroom app today. I wish i hadn't updated.

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Nico299793907el8

Participant

Same problem with me, I've been trying to export this video now for days

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siobhan33851925fif6

Participant

U

Same. It's not working for me. Such a waste of money this app is starting to be, more problems than solutions.

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Charlie.D

Adobe Employee

Hello @Rachel Victor290169657dj2

I think you encountered a bug that I can only reproduce with the very specific workflow of importing a single video and editing it immediately without first exiting the import workflow to visit the grid. Something about editing a video immediately after selecting it in the import workflow isn't letting Export > Save to Camera Roll work as expected.

There are a couple easy work-arounds:
1. use Export > Export As > MP4 instead, or

2. after importing a video, edit the video, and then exit the import workflow by tapping the 'checkmark' button before trying export -- this will commit the video import and edits to your Lightroom library. Then, re-openining the edited video and using Export > Save to Camera Roll will work.

I'll ensure the team is tracking this issue. Thanks for contacting us!

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Nova29993258axh2

Participant

I am having this same issue except when I click the check mark to save it to my Lightroom library, it is also saving unedited and back to the original!

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