P: (Windows only): HEIC Files not supported with active subscription

Has there been any news on update - very frustrating being unable to edit or export 

Apologies, that one should have been taken down when the newer one went live. For reference, the one that goes through Creative Cloud downgrades is How do I roll back to an earlier Lightroom Classic release?

I's been so long I decided I would roll back to the previous version. Just FYI - that link you provided perhaps applies to LR Classic.  For LR desktop it is done through the Creative CLoud App. 

Any news about this bug? It's been a while and it does render LR pretty much unusable. 

Thank you! I use so few of the adobe tools, my frustration comes through as I'm quite adept usually, with decades invested in tech software/hardware, putting more time into things that are anticipated to work that have a real & ongoing cost is now somewhat more annoying than usual 🙂

It's a confirmed bug, Windows only, I'll merge you into the main post.

Forgot to mention, the images are standard photos taken with the iphone, and I use an icloud account to sync them, but in parallel, use lightroom, and it syncs independently. I think I have the ios settings to save original, and the phone has only a couple of gigs photos on it, while the lightroom sync on the iphone has 15gb+, so I assume that it's an apple HEVC file pushed or pulled into lightroom app & synced, but then unable to be exported to my PC desktop when retrieved via the PC. It's a frustrating error and does make me immediately question the value of paying for an adobe sub, so I'm hoping it can be resolved properly and within a reasonable time.

Hello,

I've bought the video HEIC extentions on windows 10, and already have installed the image extensions via the microsoft store, but I still get this error. Is it all of you or just me? The files are being synced via my iphone 8, through the lightroom IoS app, to the standard lightroom. All devices are latest version/fully patched. I'm technical so can gather any specific data and selectively test individual patches & procedures to aid someone who might wish to assist.

The exact error text is:

HEIC files are only supported with an active subscription (1)
    IMG_5269.HEIC

The process I follow is:

Open lightroom cloud

right click image in primary view area of screen

click export

click original & settings

click desktop

click select folder

-get 'export results: some export operations were not performed.'

Thank you Victoria for the suggestion. The Adobe support person did that while he had control of my computer but it didn't seem to help. Meanwhile I am OK to wait for a fix - I can edit on my iPad or my other laptop so it's not critical (yet). It's odd that my 2nd laptop has the same version of LR and Windows 10 and yet I'm not having the same issue there. 

Thanks for verifying @Rikk 

In that case @shelley_alexander, you could roll back a version for now: https://www.lightroomqueen.com/roll-back-update-previous/