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Participating Frequently
April 17, 2023

P: Beta 25 Save Issues

  • April 17, 2023
  • 64 replies
  • 7622 views

Hi ( sorry German ) , Photoshop Beta 25 NOT Save JPG, the Jpg comes Later and the saved Picture have no Picture Thumbnail !  Iam Roll Back to 24.7 and all works Fine, whats your Problem ???? Thanx and greets

64 replies

Participant
August 23, 2023

Yeah, the dialogue box didn't pop up for me to even do that. When I hit
comand+shift+s nothing pops up, same if I went through the menu bar. I hid
and unhid all the windows, but to no avail and I had to create the image
from scratch.

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[image: GLYTCH Energy_Banners_EmailSignature3.jpg]
Soleil Kowalski
[personal information removed as per forum guidelines]

CShubert
Community Manager
Community Manager
August 23, 2023

Hi all, curious if doing a replacement of Ps beta prefs has any help with this issue?

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

Sandy_JH
Participating Frequently
August 23, 2023

Photoshop (BETA) will not save the image after I worked on it on my iMac. I tryed everything.

Very upsetting since I worked on this image for 30 mins.

Participant
August 23, 2023

Hi there! Just found a temporary solution. We were able to save the PSD file to Cretive Cloud storage.

CShubert
Community Manager
Community Manager
August 23, 2023

Hi all, the team would like to see if this works for any Mac customers... In preferences, make sure that None is seclected for Content Credentials (Beta): Document Settings.

 

If this works, please report here so the team knows if this worked or not.

 

Participant
August 23, 2023

I go to save to web and can't export my png. It does save by overwriting but I didn't manage to save a new file

Participant
August 22, 2023

Hi! Same problem right now in a Mac Mini M2 Pro. Using lastest version 25.0.0

Participant
August 22, 2023

I opened a .jpg file, worked on it, added layers, etc., but when I click on either 'save' or 'save as' nothing happens. If I hit close, the 'do you want to save?' window shows up, but it I click on 'save', again nothing happens. I have no other option than losing the project. 

This is the first file I work on after updating the app.

J E L
Community Expert
Community Expert
August 22, 2023

@Michelle302974618px2, if you have a JPG file and add layers, both “Save” and “Save As” will prompt you to save the file as a PSD file, with no option for JPG. To save as a JPG, use one of the File > Export options. Note that saving and resaving JPG files can reduce your image quality. If you are having a different problem, let us know.

CShubert
Community Manager
Community Manager
August 22, 2023

Hi all, could we ask any Mac customer with this issue run and share the results of this?

https://helpx.adobe.com/in/photoshop/kb/how-to-get-a-process-sample-or-spindump.html

 

Please share the file/results with me here: shubert@adobe.com

 

CShubert
Community Manager
Community Manager
August 22, 2023

Hi all, please update to the latest Ps beta and let us know if this solves this issue: Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64